Customer Service Representative (Greek Speaking) - Relocation to Sofia, Bulgaria

Join Mercier Consultancy as a Greek-Speaking Customer Service Representative in Sofia, Bulgaria! We offer a comprehensive relocation package to support your transition. We seek passionate individuals committed to delivering outstanding customer support to our Greek-speaking clientele.In this role, you will serve as the primary contact for our Greek-speaking …

Join our dynamic team at Mercier Consultancy as a Dutch-speaking Customer Service Representative in beautiful Sofia, Bulgaria. We are looking for enthusiastic individuals who are passionate about delivering exceptional customer support and are excited about the opportunity to relocate with our comprehensive relocation package.

Mercier Consultancy is hiring a Dutch-Speaking Customer Service Representative for its Client's Consumer Services Department. This hybrid role is primarily based in Sofia, Bulgaria, though the job post appears in The Hague, South Holland, Netherlands. The position suits those fluent in Dutch who want to help customers and build positive experiences. What You Will Do Handle customer questions and requests in Dutch by phone, email, and chat. Support customers with topics like billing, account management, and product details. Resolve complaints and troubleshoot issues with professionalism. Document all customer interactions and transactions accurately in the CRM system. Work closely with internal teams to address and resolve customer concerns quickly. Keep current on company products, policies, and industry updates to provide informed support. What We Look For Fluency in Dutch. Strong communication skills across phone, email, and chat. Attention to detail when recording customer interactions. Ability to collaborate with colleagues and maintain a high standard of service.

Join Mercier Consultancy as a German Speaking Customer Service Representative and take advantage of an exciting opportunity to work with a renowned Consumer Electronics Brand in beautiful Greece. In this essential role, you will provide exceptional support to our German-speaking clients, addressing their inquiries related to an array of consumer electronics products.Your proficiency in German is crucial as you assist customers in understanding product features, resolving technical issues, and ensuring a smooth shopping experience. Your contributions will significantly enhance customer satisfaction and loyalty in the rapidly changing consumer electronics landscape.Key Responsibilities Provide outstanding customer service in German via phone, email, and chat for consumer electronics inquiries Help customers comprehend product specifications, availability, and the ordering process Troubleshoot technical issues and offer solutions to maximize product usage Accurately document all customer interactions in our CRM system Collaborate with internal teams to efficiently resolve customer issues Collect feedback from customers to enhance our product offerings and services Stay updated on the latest trends in consumer electronics to offer knowledgeable assistance

Join Mercier Consultancy as we expand our team with exciting opportunities for Slovak Speaking Customer Service Representatives in vibrant Sofia, Bulgaria. We offer a generous relocation package to ensure a smooth transition for successful candidates. If you're passionate about delivering exceptional customer support to our Slovak-speaking clientele, we want to hear from you!In this role, you will be the face of our customer service team, engaging with Slovak-speaking customers to address inquiries, resolve issues, and create a seamless customer experience. Your contributions will significantly enhance customer satisfaction and loyalty.Key ResponsibilitiesProvide outstanding customer service in both Slovak and English via various communication channels.Efficiently respond to customer queries and resolve issues with professionalism.Document customer interactions and resolutions accurately in our CRM system.Collaborate effectively with other teams to deliver comprehensive solutions to customer challenges.Gather customer feedback to guide service enhancements.Stay updated about our products and services to assist customers effectively.Participate in ongoing training to improve customer service skills.

Join Mercier Consultancy MD as an Italian-Speaking Customer Service Expert and support a leading e-commerce platform operating in Greece. In this role, you will deliver exceptional customer service to our Italian-speaking clientele, guiding them through their shopping experience by addressing inquiries about orders, products, and resolutions to any issues that arise.Key Responsibilities Engage with Italian-speaking customers through phone, email, and chat to provide assistance on orders, product details, payments, and delivery updates. Efficiently address and resolve customer complaints, processing returns and refunds as necessary. Maintain precise records of customer interactions and transactions within the CRM system. Collaborate closely with logistics, sales, and technical teams to ensure prompt resolution of customer concerns. Stay informed about product offerings, company policies, and promotions to offer accurate assistance. Provide management with insights and feedback to enhance customer service operations and drive customer satisfaction.

Join Mercier Consultancy as an Italian-Speaking Customer Service Representative for a leading automotive company based in Greece. This essential entry-level position involves providing exceptional support to our Italian-speaking clientele, addressing inquiries related to automotive products and services.Your proficiency in Italian will be crucial as you interact with customers concerning vehicle specifications, service appointments, and product features, ensuring they receive timely and accurate information. By delivering exemplary customer service, you will contribute to enhancing the overall customer experience within the automotive sector.Key ResponsibilitiesProvide high-quality customer service in Italian via phone, email, and chat for automotive inquiries.Assist customers with their inquiries regarding vehicle models, specifications, and availability.Manage service appointment scheduling and perform customer follow-ups.Professionally resolve customer complaints and issues in an efficient manner.Accurately document all customer interactions in our CRM system.Collaborate with the automotive team to ensure accurate and timely information is provided.Stay informed about automotive trends and product knowledge to serve clients effectively.

Join Mercier Consultancy as a French-Speaking Customer Service Agent in the vibrant city of Sofia, Bulgaria! We are looking for enthusiastic individuals who are dedicated to delivering exceptional support to our French-speaking clients.In this pivotal role, you will be the primary point of contact for our customers, adeptly handling inquiries, resolving issues, and ensuring a positive overall experience. Your proficiency in French will play a crucial role in facilitating clear communication and building strong relationships with our clients.Key Responsibilities Assist customers in French via phone, email, and chat Provide comprehensive information and support regarding our products and services Meticulously document all customer interactions in our CRM system Work collaboratively with team members to address complex customer inquiries Guide clients in optimizing their experience with our offerings Collect and analyze customer feedback for service improvement Engage in training sessions to stay informed about product offerings and industry best practices

Join Mercier Consultancy as a Slovak Speaking Customer Service Representative and be part of a dynamic team dedicated to providing top-notch support for our client's Digital Marketing Platform. In this pivotal role, you will engage with Slovak-speaking clients, helping them with inquiries about our innovative digital marketing products and services.Your proficiency in Slovak will be essential as you guide customers through our platform, troubleshoot technical challenges, and assist them in optimizing their marketing strategies. By offering exceptional customer service, you will play a key role in helping our clients reach their digital marketing objectives and cultivate lasting partnerships.Key Responsibilities Provide outstanding customer service in Slovak via phone, email, and chat for digital marketing inquiries Support clients with onboarding, product features, and optimal platform utilization Troubleshoot technical issues and deliver effective solutions Accurately document customer interactions and resolutions in our CRM system Work closely with the technical support team to ensure comprehensive issue resolution Collect and communicate customer feedback to enhance our services Stay updated on digital marketing trends and emerging technologies

Join our esteemed client, the world's leading construction equipment manufacturer, renowned for enhancing lives globally through innovative products over the past century. They are dedicated to delivering cutting-edge digital solutions tailored to meet the needs of the next generation of customers and businesses. We are seeking a highly motivated and technically skilled E-commerce Consultant specializing in Construction Equipment to become a vital part of our team, ensuring exceptional customer experiences and effective problem-solving solutions.This role is office-based in Sofia.Key Responsibilities:Serve as the primary point of contact for customer inquiries related to products via phone, email, chat, and other communication methods.Deliver prompt and accurate responses to customer questions.Diagnose and troubleshoot equipment issues by gathering information from customers and utilizing available resources such as manuals and databases.Adhere to company policies and guidelines in customer interactions.Ensure a positive customer experience through active listening, empathy, and a positive demeanor.Document and track all customer cases and information systematically.Qualifications:We are looking for candidates who possess:Fluency in both English and German (written and verbal).A minimum of 2 years experience in e-commerce and/or customer support is required.At least 6 months of experience in a technical support or related role.Patience, empathy, and a customer-focused approach when addressing inquiries.Exceptional communication skills, both written and verbal, with strong active listening abilities.Excellent analytical and problem-solving skills to identify root causes and offer appropriate solutions.Strong computer skills and proficiency in using CRM software, ticketing systems, and other customer support tools.A collaborative mindset with a positive attitude and the ability to work independently.Flexibility to work in shifts and during bank holidays, compensated in accordance with local policies.A good understanding of heavy machinery and construction equipment.Benefits:Full-time role with standard working hours from Monday to Friday.Attractive salary package with monthly performance-based bonuses.Convenient office location near public transportation options.Comprehensive initial training and onboarding fully funded by the company.Ongoing training and upskilling opportunities through Concentrix University.Career development and navigation support.

Join Mercier Consultancy as we seek dynamic and customer-focused Italian-Speaking Customer Service Representatives to be part of our team in Sofia, Bulgaria. We offer a robust relocation package to facilitate your move and ensure a smooth transition to your new role!In this pivotal position, you will serve as the initial point of contact for our Italian-speaking clientele. Your role will encompass addressing inquiries, resolving issues, and providing an exceptional service experience that fosters customer satisfaction and loyalty.Key ResponsibilitiesProvide exemplary customer service in both Italian and English through various communication channels.Respond promptly and professionally to customer inquiries, concerns, and requests.Maintain accurate records of all customer interactions within our CRM system.Work collaboratively with internal teams to ensure effective resolution of customer challenges.Collect and evaluate customer feedback to contribute to service enhancements.Stay updated on product offerings and organizational developments.Participate in ongoing training to refine your customer service skills.

Join our dynamic team at Mercier Consultancy as a Hungarian-speaking Customer Service Representative! This is an exciting opportunity for those looking to advance their career in a lively environment. In this role, you will be the first point of contact for our valued customers, assisting them with their inquiries and ensuring a positive experience.We offer a supportive workplace culture and the chance to grow your skills while enjoying the beautiful city of Sofia. Plus, we provide free relocation support to help you settle in smoothly!

Join Mercier Consultancy as a Spanish-Speaking Customer Service Representative in the vibrant city of Sofia, Bulgaria! We are excited to offer a comprehensive relocation package to support your transition. We seek passionate and customer-focused individuals who are committed to delivering outstanding service to our Spanish-speaking clientele.In this role, you will engage with customers through various channels, addressing their inquiries and resolving any issues they may encounter. Your contributions will play a crucial role in enhancing customer satisfaction and fostering lasting relationships.Key Responsibilities Provide exceptional customer support in both Spanish and English across multiple platforms Efficiently manage customer inquiries, complaints, and requests Accurately document all interactions in our customer relationship management (CRM) system Work collaboratively with team members to develop solutions for customer challenges Collect customer feedback to drive service enhancements Stay updated on company products and services Participate in ongoing training to refine your customer service skills

Mercier Consultancy is thrilled to offer exciting career opportunities for Romanian Language Customer Service Representatives in Sofia, Bulgaria. This position includes a generous relocation package to support your transition to this vibrant city! We are on the lookout for enthusiastic and driven individuals who are committed to delivering exceptional customer support to our Romanian-speaking clientele.As a key point of contact for our Romanian-speaking customers, you will manage their inquiries, provide effective solutions, and ensure a positive experience with our services. Your role will be vital in nurturing customer loyalty and satisfaction.Responsibilities Provide outstanding customer service in both Romanian and English through various communication channels. Handle and resolve customer inquiries and issues efficiently and professionally. Accurately document all customer interactions within our CRM system. Collaborate with team members to ensure effective resolution of customer concerns. Collect customer feedback to enhance service quality. Stay updated on product offerings and updates to assist customers effectively. Participate in ongoing training to continuously enhance customer service skills.

Join Mercier Consultancy as we expand our team in Sofia, Bulgaria! We are thrilled to offer exciting opportunities for Slovenian Speaking Customer Service Representatives, complete with a relocation package designed to make your transition effortless. We seek enthusiastic individuals committed to providing outstanding customer service to our Slovenian-speaking clients.As a Customer Service Representative, you will be crucial in assisting our customers by responding to inquiries, resolving issues, and ensuring a seamless and positive experience with our services. Your efforts will greatly contribute to customer satisfaction and loyalty.ResponsibilitiesDeliver exceptional customer support in Slovenian and English across various communication channels.Effectively handle and resolve customer inquiries and concerns.Accurately document all customer interactions in our CRM system.Collaborate with internal teams to ensure timely resolution of complex customer issues.Collect and analyze customer feedback to drive service improvements.Stay updated on product offerings and changes to assist customers effectively.Participate in ongoing training to enhance your customer service skills.

Join Mercier Consultancy in an exciting role as a Slovak Speaking Customer Service Representative for a leading Consumer Electronics Brand based in Greece. In this pivotal position, you will provide outstanding support to our Slovak-speaking clientele, addressing inquiries about a diverse array of consumer electronics products.Your proficiency in Slovak will be crucial as you assist clients in navigating product features, troubleshooting technical issues, and managing warranty and repair processes. You will significantly contribute to enhancing customer satisfaction and loyalty through exceptional communication and service excellence.Key Responsibilities Provide top-notch customer service in Slovak via phone, email, and chat for consumer electronics inquiries Assist customers with product details, order tracking, and technical troubleshooting Efficiently handle returns, exchanges, and warranty claims Accurately document customer interactions in our CRM system Collaborate with technical support teams to resolve complex customer issues Collect customer feedback to enhance product offerings and service quality Stay updated on the latest trends in consumer electronics and new product launches

Join Mercier Consultancy as we seek passionate and dedicated individuals for the role of German Speaking Customer Service Representatives in the vibrant city of Sofia, Bulgaria. We are thrilled to offer a complete relocation package to facilitate your move and ensure a smooth transition into this exciting opportunity!As a Customer Service Representative, you will play a crucial role in engaging with our German-speaking clientele, addressing their inquiries, and ensuring an outstanding service experience. Your efforts will be key to fostering and maintaining strong customer relationships.

Join Mercier Consultancy as we seek enthusiastic Irish-speaking Customer Service Representatives to be based in Sofia, Bulgaria. We offer a comprehensive relocation package to assist you in your journey! If you are passionate about exceptional customer service and enjoy engaging with Irish-speaking clients, we want to hear from you!In this role, you will be the first point of contact for our Irish-speaking customers, addressing inquiries, resolving issues, and ensuring their experience with our services is seamless and enjoyable. Your efforts will play a crucial role in fostering customer loyalty and satisfaction.Key ResponsibilitiesDeliver outstanding customer support in both Irish and English through various communication channels.Proactively manage customer inquiries and effectively resolve issues in a timely manner.Accurately document customer interactions in our CRM system.Work collaboratively with different teams to provide comprehensive solutions to customer challenges.Collect and analyze customer feedback to enhance our service offerings.Stay informed about product details and operational changes.Participate in ongoing training to refine your customer service skills.

Join Mercier Consultancy as an Italian-Speaking Customer Service Representative for our esteemed client's Real Estate Platform. In this essential Junior role, you will provide outstanding support to our Italian-speaking clientele, assisting them with property inquiries related to buying, selling, and renting real estate.Your proficiency in Italian will empower you to effectively communicate with clients, guiding them through the nuances of the real estate process and offering critical insights about available properties and services. Your contributions will be pivotal in enhancing customer satisfaction and ensuring seamless transactions on our platform.Key Responsibilities Provide exceptional customer service in Italian via phone, email, and chat concerning real estate inquiries. Guide customers in property searches, booking viewings, and navigating the buying or renting process. Efficiently resolve customer concerns and complaints with professionalism. Document customer interactions and maintain precise records in our CRM system. Collaborate with real estate agents and internal teams to ensure prompt responses and effective resolution of inquiries. Collect customer feedback to enhance service offerings and platform usability. Stay updated on real estate market trends and property listings.

Join our dynamic team at Eightcap as a Customer Support Specialist where you will play a vital role in enhancing customer satisfaction and retention. You will be responsible for addressing customer inquiries, providing timely solutions, and ensuring a seamless experience.As a Customer Support Specialist, you will engage with clients through various channels, assist with account-related issues, and promote our products and services. Your exceptional communication skills and problem-solving abilities will be key in ensuring our customers feel valued and supported.