Associate Technical Account Manager

Join Adjust, a proud member of the AppLovin family (NASDAQ: APP), where we empower marketers globally to measure and optimize their applications across diverse platforms including mobile and CTV. From dynamic digital brands to traditional businesses venturing into app development, Adjust provides cutting-edge measurement and analytics solutions that deliver …

Join a global leader in networking solutions where over 50,000 customers trust our robust, cloud-driven networking technologies. Our top-rated services empower businesses to accelerate their digital transformation and achieve remarkable advancements. With consistent double-digit growth, no other provider is better equipped to deliver scalable outcomes than Extreme Networks.At Extreme, we strongly believe in inclusion as a fundamental value. We are dedicated to cultivating a workplace that celebrates diversity and creates an environment where all employees can thrive, valuing their unique perspectives.Become part of Something Big with Extreme! As a recognized leader in global networking, now is the perfect time to join our dynamic team.Premier Delivery EngineerOur commitment to our core values drives us forward, enabling us to achieve success collectively. Diversity and inclusion are at the heart of our ethos, and we take pride in fostering an environment where every employee can flourish. As a Premier Resident Engineer (PRE), you will serve as a dedicated resource providing exceptional service and support for Extreme Networks' products and solutions. Premier Resident Engineer Role:The Extreme Premier Resident Engineer (PRE) will collaborate within a highly skilled team of engineers in Japan, taking on a full-time resident engineer position. This role demands a wide array of technical, troubleshooting, and planning skills, along with outstanding customer communication abilities. As a trusted advisor, the PRE will ensure high-quality implementations across all areas of the Extreme Network product suite, making certain that they meet the customer's functional requirements.Extreme Networks is an equal opportunity employer, offering fair employment opportunities to all employees and applicants while prohibiting discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability status, pregnancy, genetics, protected veteran status, sexual orientation, gender identity or expression, and any other characteristic protected by local, state, or federal laws.

Intuitive Surgical seeks a Manager of Digital Technical Support to join the team in Tokyo, Japan. This role leads support operations for digital products, ensuring customers receive timely assistance and that advanced surgical technologies operate reliably. Role overview The Manager of Digital Technical Support oversees a team dedicated to resolving technical issues related to digital solutions. The focus is on maintaining high levels of customer satisfaction and supporting the dependable use of Intuitive Surgical’s advanced systems. Key responsibilities Lead technical support activities for digital product lines Ensure consistent, high-quality service for customers in Japan Promote reliable operation of advanced surgical technologies Location This position is based in Tokyo.

Field AI is at the forefront of revolutionizing robotic interactions with the real world. We are dedicated to creating risk-aware, reliable, and field-ready AI systems designed to tackle the most intricate challenges in robotics. Our approach transcends conventional data-driven strategies and purely transformer-based architectures, as we forge a new path with solutions already deployed globally, yielding tangible results and continually enhancing models through real-world applications.We are seeking a talented Technical Support Specialist who possesses a strong enthusiasm for robotics and adept problem-solving skills. In this pivotal role, you will partner with our valued customers, ensuring they leverage the full capabilities of our state-of-the-art robotic systems. Collaborating closely with our engineering and product teams, you will immerse yourself in technical challenges and advocate for the user experience, influencing our technology's evolution. If you are passionate about advanced hardware and software systems and take pride in guiding users through complex technologies with confidence, this position presents a rewarding opportunity to make a significant impact.

The IT Support Bar Analyst position involves collaborating closely with the Global IT team to deliver timely and comprehensive solutions for both internal and external employees and stakeholders. This role focuses on supporting Microsoft Windows and Google-based systems, as well as the workstation environment. Responsibilities include initial problem troubleshooting, research, responding to inquiries, and escalating issues to the appropriate team members when necessary. The Analyst's technical expertise and initiative will be crucial for complex troubleshooting and the management of local IT projects.Work Location: Tokyo, Suginami, 168-0063

At Mattermost, we are revolutionizing collaborative workflow solutions for defense, intelligence, security, and critical infrastructure sectors. Our platform, trusted by the U.S. Department of War and numerous Fortune 500 companies, operates on-premises and in private cloud environments. We deliver secure messaging, file sharing, workflow automation, audio and screensharing, and project management solutions, all while maintaining complete data and operational control. Mattermost supports high-stakes workflows essential for mission planning, real-time operations, DevSecOps, incident response, and cyber defense, facilitating secure collaboration from tactical environments to enterprise headquarters. Our teams function seamlessly across web, desktop, and mobile platforms, with integrated compatibility for Microsoft Teams, Outlook, and Microsoft 365.Discover more about us at www.mattermost.comRole OverviewWe are in search of a talented and motivated Technical Sales Engineer to spearhead our entry into the Japanese market. This is a significant, early-stage role that requires a "player-coach" mindset, offering substantial opportunities for ownership, independence, and career advancement.As the inaugural technical hire in Japan and the Indo-Pacific region, you will lead technical demonstrations while collaborating as a strategic ally to our sales team, playing a crucial role in regional expansion and ensuring customer satisfaction in high-trust scenarios.Main ResponsibilitiesTechnical Leadership: Oversee all technical activities within the region, including pre-sales architecture, product demonstrations, and thorough technical evaluations.Deployment of Mission-Critical Solutions: Design and implement solutions in intricate on-premise, air-gapped, and private cloud settings, guaranteeing operational resilience for defense and national security clients.Partner and Channel Development: Collaborate with system integrators (SIs), value-added resellers (VARs), and distributors to establish a resilient technical network and contribute to the regional partner go-to-market strategy.Stakeholder Engagement: Convert complex technical aspects into compelling value propositions for various stakeholders, from executive leadership to frontline operational teams.Product Representation: Serve as a liaison between Japanese clients and our global product/engineering teams, conveying local requirements to enhance our world-class, mission-ready software.Post-Sales Support: Ensure project success and customer satisfaction through effective post-sales engagement.

As a Technical Escalation Manager at Databricks, you will play a vital role in ensuring customer satisfaction by effectively managing escalated technical issues. You will collaborate closely with engineering teams and customers to troubleshoot complex problems, providing solutions that enhance the user experience. Your expertise in technical support and project management will be crucial in driving customer success.

Join our team at Databricks as a Senior Technical Solutions Engineer specializing in platform solutions. In this pivotal role, you will leverage your technical expertise to drive innovative solutions for our clients, ensuring optimal use of our platform. You will collaborate with cross-functional teams, helping to define technical requirements and deliver customized solutions that meet our customers' needs.

Dataiku is the leading platform for AI success, acting as the enterprise orchestration layer for the development, deployment, and governance of AI initiatives. Within a unified environment, teams can design and manage analytics, machine learning, and AI operations with the transparency, collaboration, and control necessary for enterprise effectiveness. Dataiku seamlessly integrates with various data platforms, cloud infrastructures, and AI services, enabling organizations to implement AI across diverse vendor environments with centralized governance.The world’s top companies depend on Dataiku to operationalize AI and leverage it as a true engine of business performance, delivering measurable value. For more insights, visit the Dataiku blog, LinkedIn, X, and YouTube.How You’ll Make an ImpactPartner with customers and the internal account team to identify both short- and long-term priorities, developing a strategic engagement plan.Serve as the primary technical advisor for client teams, providing expert guidance and hands-on support across multiple areas, including:Architecture and deployment of the Dataiku platformPlatform operations and upgradesBest practices for platform utilizationSecurity, data management, and computational resourcesML-Ops, monitoring, and scaling strategiesAssist clients in integrating the product into their systems and resolving any technical challenges.

About Appier Appier is a leading software-as-a-service (SaaS) provider that harnesses the power of artificial intelligence (AI) to enhance business decision-making. Established in 2012 with the goal of democratizing AI, our mission is to transform AI into tangible returns on investment by making software smarter. With 17 offices across the Asia-Pacific, Europe, and the United States, Appier is proudly listed on the Tokyo Stock Exchange (Ticker number: 4180). Visit www.appier.com for further insights. About the Role Conduct thorough analyses of our clients' business scenarios, data, and limitations to ensure optimal utilization of Appier’s AI-driven advertising solutions. Possess comprehensive knowledge of Appier’s advertising solutions, spanning development, service operation, and sales strategy. Collaborate with Product and Headquarters’ Technical Solutions teams to facilitate the successful implementation of Appier's solutions, providing essential documentation and technical support. Devise customized solutions for clients through data integration and service application recommendations. Engage in discussions regarding product definitions, implementations, and operations, while consolidating customer feedback for the product team. Enhance business outcomes for clients by leveraging Appier’s AI capabilities and data assets. Responsibilities Guide clients through the onboarding process, ensuring timely and successful adoption of our solutions. Act as a liaison between clients and stakeholders to outline project requirements, scope, timeline, and deliverables. Prepare technical specifications for developers to implement. Create user manuals and training documentation for seamless operation. Troubleshoot technical issues through close collaboration with developers. Develop internal tools and scripts to streamline operations and visualize/analyze data. Facilitate feature enhancements and coordination between clients and Project Managers. Analyze data and provide insights to clients and team members. Understand the current status of clients and proactively follow up based on project timelines. About You [Essential] Solid understanding of SQL and Javascript, among other technical skills.

At Fastly, we empower individuals to stay connected with the digital experiences they cherish. Our edge cloud platform enables businesses to deliver exceptional digital services swiftly, securely, and reliably by processing, serving, and safeguarding applications as close to end-users as possible—at the Internet's edge. Designed to harness the power of modern internet technologies, our platform is programmable and supports agile software development. Fastly proudly serves some of the world’s leading companies, including GitHub, Yelp, Paramount, and JetBlue.Join us in our mission to build a more trustworthy Internet.Network Support EngineerThe Fastly Edge Cloud Platform underpins the best of the internet, and our Mission Control Program (MCP) plays a pivotal role within our broader Customer Experience organization, ensuring operational excellence and success.As a Network Support Engineer, you will be the guardian of service quality, transforming large volumes of monitoring data into actionable insights before they affect our strategic accounts and high-profile digital partners. You will not just respond to issues; you will lead problem management and continuous improvement initiatives, ensuring our platform remains resilient for organizations within our Performance and Focus Centers. During critical platform incidents, you will serve as a vital advocate for these accounts, working alongside incident commanders to ensure mitigation strategies prioritize the stability of their unique traffic profiles. By collaborating with various engineering teams on network delivery and compute services, you will provide proactive troubleshooting, maintenance coordination, and lead contributor analysis necessary to manage the world's most complex traffic.Your ResponsibilitiesTransform high-velocity monitoring data into actionable insights for strategic and high-touch enterprise accounts using the Fastly Observability platform to pinpoint and resolve performance trends.Lead Live Event Monitoring (LEM) initiatives for significant traffic events, guaranteeing a high-quality and seamless digital experience.Oversee administrative updates and coordination via fastlystatus.com to ensure transparent, impact-focused communication between engineering and revenue teams.Advocate for strategic customers during maintenance planning, ensuring timely notifications and identifying necessary configuration updates before implementation.

Figma is hiring a Japanese Speaking Enterprise Support Specialist in Tokyo to join the Product Support team. This position centers on supporting some of Figma’s largest enterprise clients, providing reliable and high-quality assistance tailored to complex business needs. The role works closely with the Enterprise Support Manager and regularly collaborates with Sales, Product, and Engineering teams to ensure a smooth support experience. Key responsibilities Build deep expertise in Figma’s products and understand the customer journey, from Product Designers to Account Administrators, to resolve complex support issues. Communicate daily with enterprise customers in Japanese via email, managing support cases from first contact through resolution. Work with Sales to help large organizations configure workspaces and respond quickly to technical concerns, supporting smooth account setups. Represent customer perspectives by identifying product or process gaps and presenting data-driven recommendations for new features or automation. Act as the main contact for high-risk escalations, coordinating with stakeholders and managing communication until resolution. Spot patterns and share insights with Product and Engineering to advocate for bug fixes, process improvements, and feature enhancements. Participate in pilot programs and experiments to find efficient ways to deliver prompt, personalized support that meets performance standards and customer expectations. Recommend essential tools and processes in partnership with Product Support Operations to keep the support experience effective. Location This position is based in Figma’s Tokyo office.

Role overview Flywire is hiring a Senior Application Support Engineer I in Tokyo. This role focuses on keeping applications reliable and high-performing. The position involves troubleshooting advanced technical issues, supporting clients, and working with teams across the company to improve products.

Veeva Systems is a purpose-driven leader in industry cloud solutions, dedicated to assisting life sciences companies in accelerating the delivery of therapies to patients. As one of the most rapidly expanding SaaS firms in history, we achieved over $2 billion in revenue in our previous fiscal year, with significant growth opportunities on the horizon.At Veeva, we uphold core values: Do the Right Thing, Customer Success, Employee Success, and Speed. We are not just another public corporation; in 2021, we made history by becoming a public benefit corporation (PBC), legally committed to balancing the interests of our customers, employees, society, and investors.As a Work Anywhere company, we promote flexible work arrangements, allowing you to choose between working from home or in the office, fostering an environment where you can excel.Join us in transforming the life sciences sector, committed to positively impacting our customers, employees, and communities.Position OverviewVeeva Systems seeks a driven and seasoned Manager of Product Support to lead our Product Support team in Japan. You will oversee and nurture a team of Product Support Engineers, providing exemplary technical assistance for Veeva applications to clients throughout Japan and the broader Asia-Pacific region. This hands-on leadership position demands strong people management skills, operational excellence, and the ability to guide your team through complex technical challenges while ensuring an exceptional customer experience.Initially, you are expected to be present in the office during onboarding and for key meetings as necessary.

D-ploy is a leading provider of IT and Engineering Solutions, operating across the EMEA region, including countries such as Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA. We are dedicated to delivering innovative and high-quality services and solutions to our esteemed clientele. Through nurturing relationships and establishing trusted partnerships within the IT community, we enhance our customers' IT productivity and significantly contribute to their organizational success and value.We seek engaging, adaptable, and solutions-driven individuals eager to join a rapidly growing international organization. Our focus is on creating value where IT matters the most—join our team!Key Responsibilities Deliver technical and troubleshooting assistance for computer hardware, software, mobile devices, and various technological tools and products. Provide first and second-level technical support via calls, tickets, and user interaction. Respond promptly to IT-related inquiries from end-users. Thoroughly document all end-user interactions within the customer ticket system 'Service Now' (e.g., incidents, requests). Create, maintain, and utilize knowledge articles. Conduct IT onboarding training sessions for new employees. Contribute to ongoing improvement initiatives.

Join Datadog as a Sales Engineer, where you'll play a pivotal role in securing successful engagements with our clients and partners. You will provide technical demonstrations and support to customers looking to enhance their monitoring and operations, as well as those evaluating Datadog's solutions. Utilizing your technical expertise, you will address questions and resolve issues to help clients maximize their use of our products. Collaborating closely with the product team, you will also assist in prioritizing features based on insights gathered from customers, competitors, and partners. If you're passionate, friendly, and eager to be part of a team with endless possibilities, we would love to hear from you!At Datadog, we value relationships, collaboration, and creativity in our office culture. We operate as a hybrid workplace, promoting a work-life harmony that fits your needs.

Welcome to OktaOkta stands as the world's premier identity company, liberating individuals to securely leverage any technology, anywhere, on any device or application. Our versatile and impartial offerings, including the Okta Platform and Auth0 Platform, ensure secure access, authentication, and automation, placing identity at the forefront of business security and growth strategies.At Okta, we value diverse perspectives and experiences. We are not in pursuit of candidates who meet every criterion; rather, we seek lifelong learners who can enrich our organization with their distinct experiences.Become a part of our mission! We’re crafting a future where identity is truly yours.About the Okta Technical Account Management (TAM) TeamThe TAM team empowers Okta clients to implement secure, scalable, and transformative identity solutions by acting as their trusted identity advisors. We drive sustained success through enhanced technical proficiency, proactively guiding our clients' identity decisions and long-term vision. Our goal is to shape our customers' strategies for customer identity, workforce identity, and security posture while maximizing value from Okta’s suite of products and ensuring customer retention during contract renewals. The Auth0 Technical Account Manager RoleThis is an exciting opportunity for a skilled technical expert to join the Okta Japan TAM team, specializing in the Auth0 platform—an intuitive and adaptable authentication and authorization solution for Consumer and SaaS applications. In essence, we enhance the login experience for users.You will collaborate with a portfolio of renowned brands on their Auth0 implementations as an identity advisor. By fostering strong relationships with technical stakeholders from the outset of the customer journey, you will gain insights into their business, objectives, challenges, and technical environment, ensuring that Okta executes a long-term strategic plan to address these challenges and unlock the full potential of their Auth0 platform investment while continuously evolving to meet new goals and bolster security posture.The ideal candidate for this role possesses experience in either client-facing or technical delivery roles. They demonstrate both interest and adaptability in technical and business discussions, exhibiting agility in conversation and effective follow-through for clients. They can illustrate their understanding of the TAM role through specific examples of problem-solving strategies and tactics frequently encountered in this position.Key Responsibilities:Act as a trusted advisor to clients, ensuring effective implementation and utilization of the Auth0 platform.Build and maintain strong relationships with stakeholders to understand their business needs and challenges.Guide clients in developing their identity strategies and optimizing their security posture.Monitor and report on key metrics to demonstrate value and success of the Auth0 implementation.Collaborate with internal teams to ensure alignment and support for client needs.

About Appier Appier is a cutting-edge Software-as-a-Service (SaaS) firm that harnesses the power of artificial intelligence (AI) to enhance business decision-making. Established in 2012, Appier aims to democratize AI and transform it into tangible returns on investment by creating intelligent software solutions. With a presence in 17 offices across the Asia-Pacific, Europe, and the United States, Appier is publicly traded on the Tokyo Stock Exchange (Ticker number: 4180). Discover more at www.appier.com. About the Role Engage deeply with our customers to analyze their business cases, data, and constraints, ensuring optimal utilization of Appier’s AI-driven advertising solutions. Possess comprehensive knowledge of Appier’s advertising solutions, from development and service operations to sales strategies. Collaborate with Product and HQ’s Technical Solutions teams to facilitate the successful adoption of Appier's solutions, providing necessary documentation and technical support. Design customer solutions through data integration and service application recommendations. Clarify product definitions, implementations, and operations with customers while consolidating feedback for the product team. Enhance customer business outcomes by leveraging Appier’s AI capabilities and data assets. Responsibilities Guide clients through the onboarding process, ensuring timely and successful implementation of our solutions. Act as a liaison between clients and stakeholders to define project requirements, scope, schedule, and deliverables. Prepare technical specifications for developers to implement solutions. Create user and training documentation to ensure smooth operations. Troubleshoot technical issues in close collaboration with developers. Develop internal tools and scripts to optimize operations and analyze data. Facilitate feature enhancements and coordinate between clients and project managers. Analyze data to provide valuable insights to customers and internal teams. Understand the client's current status and proactively follow up based on project timelines.

Veeva Systems is a pioneering organization dedicated to transforming the life sciences industry by accelerating the delivery of therapies to patients. As one of the fastest-growing SaaS companies in history, we exceeded $2 billion in revenue last fiscal year with significant growth horizons ahead.At Veeva, we uphold core values: Do the Right Thing, Customer Success, Employee Success, and Speed. In 2021, we made history by becoming a public benefit corporation (PBC), committed to harmonizing the interests of our customers, employees, society, and investors.As a Work Anywhere company, we empower you with the flexibility to work from home or in the office, fostering an environment where you can thrive.Join us in revolutionizing the life sciences sector, making a positive impact on customers, employees, and communities.The RoleWe are on the lookout for a skilled Product Support Engineer to become a vital part of our Product Support team. You will be joining a dynamic and innovative company recognized as the market leader in SaaS solutions within the Life Sciences sector. In this role, you will support our customers and internal teams, including Consulting and Sales Engineering. Collaborating closely with Development and QA, you will diagnose, troubleshoot, and resolve complex technical issues. A quick learner with a knack for creative problem-solving will thrive in this position.This full-time position operates Monday through Friday, with rotational on-call duties during public holidays and weekends.We are hiring for various levels, including Associate and Senior Product Support Professionals. If you are excited about our mission, we encourage you to apply.

About Our TeamAt OpenAI, our Forward Deployed Engineering team collaborates closely with clients to transform groundbreaking research into operational systems. We thrive at the intersection of customer success and fundamental platform development.About the RoleWe are seeking a Technical Deployment Lead (TDL) to play a pivotal role in defining the delivery of sophisticated systems to our customers. In this founding position, you will take charge of the entire process from construction to deployment and integration. Your role will involve translating business objectives into actionable technical strategies, overseeing daily operations across Forward Deployed Engineers, Researchers, and Customer Engineers, and working with client teams to ensure that deployments align with their targets.This is not a managerial position; however, you will be responsible for end-to-end delivery: collaborating with clients to outline processes and criteria for success, ensuring timely component delivery, and leading readiness and change management initiatives for effective adoption. You will monitor progress, manage dependencies, prioritize tasks, and drive prototypes from concept through to Minimum Viable Product (MVP) and scaling efforts. Furthermore, you will relay insights from the field to Product and Research teams, helping to shape our roadmap and priorities.Your success will be primarily evaluated based on impact—deployments that provide tangible value aligned with customer objectives, foster adoption, and become integral to their operations. Additional success metrics include reliability of delivery (meeting milestones with minimal rework), operational efficiency (reusing patterns across projects), decision-making under pressure, and product influence (field feedback that informs roadmaps and architecture).This role offers a high degree of trust and autonomy. Achieving success requires profound technical project management skills, a strong sense of ownership for outcomes, and the ability to immerse yourself in customer workflows to tackle complex engineering challenges swiftly.This position is based in Tokyo, utilizing a hybrid work model of three days in the office, and we provide relocation assistance. Expect to travel up to 25-50% of the time.Your Responsibilities Include:Developing the technical delivery plan for multiple interconnected projects, translating business goals into a structured roadmap with key milestones, dependencies, and acceptance criteria.Managing daily engineering execution. Overseeing and facilitating delivery efforts across OpenAI’s Forward Deployed and client teams. Ensure progress remains unimpeded and appropriately sequenced, making real-time decisions regarding scope and priority to safeguard critical paths.Collaborating with client teams to implement production deployments and enhance adoption. Engaging closely with clients to ensure successful implementations and strategic growth.