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Technical Support Customer Service Representative

On-site Full-time

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Experience Level

Entry Level

Qualifications

To be successful in this role, you should possess the following qualifications:Strong communication skills in English, both verbal and written. Proven experience in a customer service or technical support role. Ability to troubleshoot technical issues effectively. Familiarity with customer service software and tools. Problem-solving abilities and a customer-centric mindset. High school diploma or equivalent; further education is a plus.

About the job

Sutherland seeks a Technical Support Customer Service Representative based in Cairo. This role acts as the first point of contact for customers needing technical assistance or information about products.

Main responsibilities

  • Troubleshoot technical problems for customers using phone, chat, or email
  • Provide clear answers about product features and how to use them
  • Handle customer questions and work to deliver a positive experience

What helps in this role

  • Interest in technology and learning new systems
  • Strong communication and problem-solving abilities
  • A focus on helping others and building trust with customers

About Sutherland

Sutherland is a global provider of process transformation services, delivering customer engagement, process optimization, and technology solutions to businesses around the world. Our focus is on leveraging technology and data analytics to drive operational efficiency and enhance the customer experience.

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