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Technical Support Engineer II

DatadogTokyo, Japan
Hybrid Full-time

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Experience Level

Experience

Qualifications

Who You Are:You have 2+ years of experience in multi-channel technical support, ideally in a SaaS environment. You are proficient with tools like Zendesk, Jira, Confluence, or similar platforms. You possess strong technical troubleshooting skills and a passion for helping others.

About the job

As part of Datadog's Technical Solutions team, you will be instrumental in driving our global expansion by providing exceptional support to both potential and existing clients. Your role will involve sharing our technical expertise through various channels, including live chat, ticketing systems, and presentations, ensuring that our customers have a positive experience with our platform.

We are committed to fostering a collaborative and creative office culture that empowers our employees to achieve work-life balance through a hybrid working model.

Key Responsibilities:

  • Interact with customers through multiple support channels to troubleshoot technical issues and educate them on platform usage.
  • Replicate technical problems and explore Datadog’s extensive integrations.
  • Achieve demo certification and conduct comprehensive product demonstrations for clients.
  • Engage in product development discussions, providing insights from client feedback.
  • Develop specialized knowledge in one or more Datadog product areas.
  • Work from a Datadog office 3 to 5 days a week.

About Datadog

At Datadog, we pride ourselves on being the leading monitoring and analytics platform for developers, IT operations teams, and business users. Our mission is to provide real-time observability across cloud applications and infrastructure, empowering teams to deliver exceptional digital experiences.

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