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Technical Support Engineer II

StoryblokRemote - Thailand/Vietnam/Indonesia
Remote Full-time

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Experience Level

Experience

Qualifications

We are looking for a candidate with a strong background in technical support, particularly in handling escalated tickets and troubleshooting complex issues independently. A thorough understanding of Content Management Systems (CMS) and web technologies is essential. You will provide expert assistance to clients, ensuring smooth experiences and effective problem resolution. Your responsibilities will include managing cases from initiation to completion, prioritizing timely responses, and surpassing customer expectations. You will work closely with cross-functional teams, including tech support, sales, and partner account managers, to streamline processes and enhance overall customer satisfaction. Your expertise will also be crucial in proposing product improvements and updates based on customer feedback, making a significant impact on our product development.

About the job

Join Storyblok, a revolutionary headless CMS platform that empowers marketers and developers to thrive in the AI-driven content landscape. Our solution allows you to deliver structured and consistent content across various channels: websites, applications, AI search, and more.

With our visual editor, marketers can create reusable components, preview content in context, and manage workflows to ensure brand consistency and rapid deployment. Developers, on the other hand, enjoy the flexibility to utilize their preferred frameworks and integrate seamlessly with our API-first architecture. Brands benefit from a unified source of truth for content that is accurate, adaptable, and measurable.

Prestigious brands such as Virgin Media O2, Oatly, and TomTom rely on Storyblok to enhance their market presence swiftly and effectively. Experience the Joyful Headless™ approach that transforms content management.

WHAT’S IN IT FOR YOU

As a member of our expanding team, you’ll have the opportunity to contribute to pioneering initiatives. Enjoy the following benefits:

  • Monthly remote work stipend to cover home internet and electricity costs, along with an initial home office equipment package (laptop, keyboard, monitor, etc.).
  • Upgrades for home office equipment (furniture, noise-canceling headphones, etc.) or a membership to a local co-working space after onboarding.
  • Generous sick leave, parental leave, and 25 days of annual leave plus local public holidays.
  • Personal development fund for courses, books, conferences, and materials.
  • Participate in our Virtual Stock Option Plan (VSOP).
  • Join us for an annual international team-building trip, along with quarterly and monthly online gatherings.
  • As a fully remote company that prioritizes work-life balance, you will enjoy flexible working hours.
  • Collaborate with an international team dedicated to having fun while achieving collective goals.

About Storyblok

Storyblok is a leading headless Content Management System that enables marketers and developers to create, manage, and deliver content in a highly efficient and flexible manner. Our innovative platform is designed for the modern digital landscape, making it easier for brands to maintain consistent and quality content across all their digital channels.

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