Client Success Manager at Absorb LMS | Remote Canada

Join the Absorb Team!Since the very first day, I was welcomed into a supportive environment that prioritizes the client experience. Being part of the Implementations team at Absorb is a unique opportunity to enhance your project management skills while working closely with clients to fully onboard them with Absorb’s Learning Management System (LMS). Each imp…

At Together Mentorship, we are dedicated to delivering exceptional value to every customer through our Account Management team. We prioritize our team members’ growth, fostering an environment that encourages contribution and collaboration. If you are passionate about making an impact, cultivating relationships, and being part of a meaningful team, you will thrive here. - Jon Clement-Smith, VP SalesAbout the Role:We are on the lookout for a results-oriented Senior Account Manager to join our expanding Account Management team at Together, an Absorb company. In this pivotal role, you will be instrumental in our Net Revenue Retention (NRR) model, focusing on both safeguarding and enhancing revenue within your portfolio.As a Senior Account Manager, you will oversee a diverse book of business, managing the entire renewal and expansion lifecycle. Your responsibilities will include nurturing robust customer relationships, fostering product adoption, identifying growth opportunities, and maintaining disciplined forecasting for sustainable revenue performance. This position is perfect for an ambitious SaaS Account Management professional eager to develop essential skills and advance to more strategic and complex account management roles.Explore our Culture at Absorb LMSYour Responsibilities:Oversee all renewal processes and outcomes for your assigned accounts.Ensure high Gross Revenue Retention (GRR) and achieve over 100% Net Revenue Retention (NRR).Identify and secure incremental expansion opportunities linked to product adoption metrics.Encourage customers to transition to multi-year agreements to enhance long-term retention and account stability.Develop and maintain foundational account plans focusing on customer success outcomes.Create effective stakeholder maps and manage daily customer relationships.

"The Marketing team is set for exceptional growth and opportunities. We occupy a distinctive position, having seen remarkable success while there is still ample potential to explore. This is a unique chance to join a thriving organization and make a substantial and immediate impact." Mark Lynch - Senior Director, Demand GenerationAre you a data-centric marketer with a knack for designing high-impact paid search campaigns? Absorb is on the lookout for a strategic Performance Marketing Manager to drive our growth initiatives. In this pivotal role, you will spearhead the development and execution of top-notch search strategies across various platforms, focusing on delivering measurable outcomes and ongoing optimization. Collaborating closely with a talented and dynamic team, you will be instrumental in shaping our digital marketing strategy and achieving our ambitious growth objectives. If you enjoy merging analytical insights with creative PPC execution and thrive in a fast-paced, results-oriented environment, we would love to hear from you.Key Responsibilities:Design & Implement Paid Search Strategies: Create and execute sophisticated paid search strategies that align with our product offerings and support overarching marketing and revenue goals.Campaign Management & Optimization: Oversee daily management of search campaigns on Google Ads, Microsoft Advertising, and emerging platforms, utilizing advanced testing methodologies and analytics to maximize ROI and generate high-quality leads.Performance Analysis & Optimization: Convert intricate data into actionable insights with advanced analytics tools to continuously optimize keywords, ad copy, bidding strategies, and landing page effectiveness.Cross-Departmental Leadership: Collaborate with content, creative, and product teams to ensure unified messaging and seamless customer journeys from search to conversion, enhancing brand impact.Budget Management: Strategically allocate and optimize search marketing budgets across channels, identifying opportunities to scale high-performing campaigns.

As an Implementation Project Manager at Avetta, you will play a pivotal role in overseeing the execution of project implementations, ensuring that clients achieve their desired outcomes effectively and efficiently. You will collaborate with cross-functional teams to streamline processes and enhance client satisfaction.

About the Role At Andgo Systems, we believe that strong customer relationships are the bedrock of our success. The Implementation Project Manager is vital in ensuring effective customer implementations by identifying challenges, driving tailored solutions, and facilitating the adoption of Andgo’s optimized workforce solutions in the healthcare sector. This hands-on position entails taking ownership of projects, solving technical issues, and ensuring customer adoption, all while delivering projects punctually, within defined scope, and aligned with customer objectives. The Implementation Project Manager will follow established delivery practices and provide valuable feedback to enhance future implementations. Success in this role is evaluated by timely project delivery, adherence to scope, and the achievement of customer adoption and operational goals. This role reports to the Team Lead of Implementation and works collaboratively across departments to ensure the success of customer implementations. What You’ll Be Doing Project Leadership & Delivery Lead multiple simultaneous implementation projects from kickoff through go-live and transition to Customer Success, adhering to established practices and standards. Develop and oversee project plans, timelines, scope, and deliverables. Monitor project health and proactively communicate risks, issues, and mitigation strategies. Drive alignment among customer stakeholders and internal teams to sustain project momentum. Facilitate smooth project progress by escalating risks and obstacles as necessary. Technical Configuration & Solution Delivery Configure customer environments in accordance with best practices and guidance from internal experts. Translate customer operational needs into effective configurations of Andgo solutions. Coordinate integration and data validation efforts with both internal and customer technical teams. Troubleshoot implementation obstacles and guide customers towards effective solutions, leveraging internal expertise when necessary. Customer Enablement & Adoption Conduct training and onboarding sessions for project teams, training teams, and administrators. Assist customer change management initiatives to promote successful adoption. Ensure customers are positioned to gain value from the platform post-implementation.

About Absorb LMS Absorb LMS is a SaaS company focused on Learning Management Systems and eLearning. The company has achieved 45% year-over-year growth, powered by digital marketing. The sales team is expanding to reach new market segments and further accelerate this growth. Role Overview The Business Development Representative (BDR) plays a key role in driving Absorb LMS’s expansion. This remote position is open to candidates based in Canada. What You Will Do Identify and qualify outbound sales opportunities for the Absorb LMS platform Engage with prospects to generate interest in learning solutions Communicate the value and benefits of Absorb’s Learning Management Solution Use cold calling and outreach to open new conversations and markets Meet or exceed sales quotas and contribute to new bookings within assigned territories What Helps You Succeed Proactive approach to sales outreach Strong work ethic and self-motivation Ability to manage time effectively and prioritize tasks Comfort with cold calling and outbound prospecting Why Join Absorb LMS? This is a chance to help shape the future of learning solutions and contribute directly to the company’s ongoing success. The team values initiative, drive, and a collaborative spirit.

“I thrive in the collaborative atmosphere at Absorb! As an Account Manager, I have the privilege of working alongside exceptional individuals, and I take pride in being part of this team. Absorb fosters a vibrant culture that appreciates positivity, individuality, and teamwork across all departments. Our dedication to innovation and growth empowers us to tackle challenges and acquire new skills. The impact of our work is significant, and I am honored to partner with my clients to achieve mutual success.” - Tommy Rowan, Account ManagerAs an Account Manager, you will be pivotal in driving revenue growth by enhancing customer engagement with Absorb solutions, identifying upsell and cross-sell opportunities. Success in this role hinges on a profound understanding of each client's business to align our offerings with their strategic goals.The ideal candidate will be a natural relationship builder, passionate about sales, with exceptional problem-solving capabilities and outstanding communication and presentation skills. You will be tasked with achieving quotas focused on net retention within your designated accounts.Key Responsibilities:Enhance the net dollar retention of your accounts through upsells and cross-sells.Negotiate contract renewals with an emphasis on increasing Annual Recurring Revenue and fostering long-term client relationships.Generate and close new opportunities for expansion within existing accounts.Craft proposals and other client-facing documentation to streamline your sales process.Cultivate and strengthen client relationships that matter.Effectively manage and report your sales pipeline on a monthly and quarterly basis.Have a comprehensive understanding of Absorb's subscription models to address client inquiries accurately.Engage in team meetings and initiatives aimed at enhancing sales processes and outcomes.Build robust internal relationships to support the client lifecycle.

Recognizing the benefits of remote work, such as enhanced employee morale, increased productivity, and positive impacts on employee well-being and the environment, we take pride in being a digital-first company. Our digital work environment, combined with ideally located offices and collaborative workspaces, provides our team the freedom and flexibility to work in the most productive way for them.About TecsysTecsys is a rapidly growing innovator that offers supply chain solutions to leading healthcare systems, hospitals, pharmacy businesses, distributors, retailers, and 3PLs. We collaborate with industry leaders to transform their supply chains through technology. If you thrive on tackling engaging challenges with opportunities for continuous learning, Tecsys could be the perfect fit for you!About the RoleAs part of the Project Architecture and Delivery team within Global Operations, the Tecsys Project Manager works closely with the client-side project manager to ensure comprehensive management of software implementation projects for clients. The Project Architecture and Delivery team plays a key role in the design and architecture of Tecsys implementations from the beginning of the sales cycle. The team is responsible for developing and continuously improving its proprietary implementation methodology as well as the project management of Tecsys deliverables. This individual will oversee multiple projects simultaneously and coordinate as well as supervise the technical and functional activities associated with these projects.The Project Manager, supported by a Tecsys Project Advisor and an Executive Sponsor, is tasked with ensuring successful implementation. This role also includes resource allocation, priority setting, and coordination of interactions with stakeholders, all while working with the project team to assess required efforts, risks, and solutions, and to maintain team focus on relevant objectives. The Project Manager adheres to Tecsys' project management and implementation methodology, guaranteeing the integrity and quality of deliverables and the overall delivery process.Responsibilities:Manage multiple software implementation projects simultaneously, from planning to delivery.Define and document project scope, timelines, milestones, and deliverables to support business objectives.

The Technical Services Specialist II at Absorb LMS guides clients through technical integrations, data projects, and automation efforts. This remote position, open to candidates based in Canada, blends client consulting with hands-on technical responsibilities. The role suits those who enjoy tackling complex technical problems while building lasting client relationships. Key Responsibilities Lead technical projects from scoping to delivery, handling advanced integration scenarios. Facilitate sessions to define project requirements and develop actionable plans that align with both technical and client objectives. Oversee integration and data initiatives, ensuring timely delivery and high quality. Communicate complex technical concepts in clear, accessible language for clients. Develop strong, trust-based partnerships with clients through reliable service and clear communication. Mentor team members by sharing expertise and supporting their professional growth. Help improve team processes, documentation, and contribute ideas for new services. Who Succeeds in This Role This position is ideal for someone seeking more ownership and influence beyond routine support. Those who value autonomy, enjoy mentoring, and want to shape team practices will thrive here. Learn More Hear from the Absorb LMS team about their culture: Absorb Culture - Absorb LMS

NetBrain Technologies, Inc. develops no-code network automation platforms used by over 2,500 large enterprises and managed service providers. The company’s tools help IT operations teams automate processes for troubleshooting, outage prevention, and change management across hybrid multi-cloud networks. The Senior Implementation Project Manager position is based in Toronto, ON with a hybrid work arrangement. This role centers on leading client-facing projects and guiding customers through deployment and implementation milestones. What you will do Take full ownership of end-to-end client implementation projects, ensuring successful outcomes. Lead project teams to achieve key milestones and deliverables. Engage with internal and external stakeholders to maintain high standards and consistent results. Independently manage several client projects at once, with durations typically ranging from 30 to over 120 days. Collaborate with Sales, Post-Sales, and other cross-functional groups to support timely deployments. Facilitate a clear understanding of client requirements and maintain focus on delivering value throughout each implementation.

Join Spare's Partner Launch team as an Implementation Manager!In this pivotal role, you will be responsible for:Successfully launching our services, ensuring a long-lasting partnership with our clients;Configuring and optimizing our services by leveraging your in-depth knowledge of our products to maximize customer value;Fostering positive customer relationships, as this role is centered around client satisfaction and happiness;If you prioritize a customer-first approach, you've found your ideal workplace! As part of our Launch team, you will have the opportunity to impact thousands of lives across North America directly.Even though our Spare HQ is located in Vancouver, BC, this position allows for remote work across Canada. If you prefer an office environment, you can work from our HQ whenever you wish, and we also offer a co-working stipend for those who opt for office spaces outside Vancouver.Role Overview Project Management: Lead and oversee complex customer onboarding and software implementation projects, ensuring they are set up for sustained success with our offerings post-implementation.Data Migration: Assess the data migration requirements by evaluating legacy systems and identifying essential datasets for transfer. Direct the data migration process to ensure accuracy and integrity while adhering to project timelines.Customer Understanding: Gain insight into customer objectives and requirements, translating these into optimal product configurations and user workflows.Training Delivery: Organize and conduct tailored training sessions for different user groups, both in-person and remotely.Collaboration: Work collaboratively with the Growth and Solutions Engineering teams to fulfill all pre-sale RFP commitments.Customer Advocacy: Identify customer challenges, suggest appropriate solutions, and advocate for their needs with the Product Team.Relationship Building: Cultivate robust and enduring relationships with customers and key stakeholders from diverse backgrounds.

About the Role:We are seeking an innovative and strategic Principal Product Manager to spearhead the future direction of our Enterprise Customer Education segment. In this critical role, you will empower Absorb's enterprise clients to effectively train and enable their customers at scale.This position is designed for a high-impact individual contributor who excels in a blend of strategy, creativity, and analytical precision. You will identify new opportunities, validate ideas through data and prototypes, and collaborate with cross-functional leaders to transform promising concepts into results that drive business growth.To thrive in this role, you should be a strategist, innovator, and storyteller—adept at connecting insights from data, customer feedback, and emerging technologies (particularly AI) to formulate bold yet pragmatic strategies that will shape the future of Absorb.Key Responsibilities:Define and champion the segment strategy: Gain a profound understanding of the customer education market, customer needs, and areas for meaningful differentiation.Identify and evaluate opportunities: Leverage data, research, and customer insights to determine where to focus efforts for maximum impact.Prototype and validate ideas: Collaborate closely with design and engineering teams to swiftly prototype, test, and refine new concepts.Build consensus and conviction: Develop clear, data-driven business cases that engage senior leaders and teams.Guide teams towards impactful execution: Remain engaged as ideas transition into execution, clarifying desired outcomes and ensuring alignment with strategic goals.Influence and lead: Provide strategic guidance and mentorship to Product Managers across the segment, ensuring alignment and maximized impact.Leverage AI insights: Investigate how new technologies can enhance customer learning and scalability.

As a Senior Implementation Manager at Procurify, you will play a pivotal role in driving the successful implementation of our innovative procurement solutions. You will lead cross-functional teams to ensure that our clients effectively adopt and leverage our platform to achieve their business objectives. Your expertise in project management, client engagement, and strategic planning will be crucial in delivering exceptional results.

Join us at Absorb, where we foster a culture of curiosity and continuous growth for both our team and our clients. Our mission is to unlock potential, challenge the status quo, and create solutions that empower organizations to reach their most ambitious goals. Each day presents a new opportunity to innovate, learn, and make a significant impact. If you're a Strategic Account Manager ready to drive change and help organizations stay at the forefront of learning, this is your chance to contribute to something extraordinary.The Enterprise Account Manager plays a pivotal role at Absorb. We seek a professional with extensive experience in managing large, complex organizations, who has successfully crafted strategic account plans and closed significant land and expand opportunities. Your expertise and sales acumen will directly influence Absorb's mission and its trajectory.We are looking for a dynamic individual who can swiftly build relationships and identify expansion opportunities within our customer base. You will need to articulate your resource requirements internally to ensure effective execution of these plans, ultimately driving significant growth within our most strategic accounts. You will receive support from all levels and sectors of Absorb and will have the opportunity to collaborate with teams and executives across various business units to ensure mutual success. If this resonates with you, we are excited to welcome you to Absorb and to help you make a substantial impact!

At Tecsys, we embrace the benefits of remote work, fostering enhanced employee morale, productivity, and a positive environmental impact. As a digital-first company, we proudly offer our team the freedom and flexibility to work in a manner that maximizes their productivity, whether in our conveniently located offices or in collaborative workspaces.About UsTecsys is a rapidly growing innovator in supply chain solutions for industry-leading healthcare systems, hospitals, pharmacies, distributors, retailers, and 3PLs. We partner with industry leaders to revolutionize their supply chains using cutting-edge technology. If you are passionate about addressing compelling challenges while enjoying continuous learning opportunities, Tecsys may be your ideal workplace!About the RoleThe Project Manager for Software Implementation will be an integral part of the Project Architecture & Delivery team within Global Operations. This role involves close collaboration with the customer project manager to ensure effective project management for client implementations.The Project Architecture & Delivery team is critical in the design and execution of Tecsys implementations, starting from the Sales cycle. This team is responsible for developing and continuously enhancing our proprietary implementation methodology and overseeing Tecsys project deliveries. The Project Manager will manage multiple concurrent projects and will coordinate both technical and functional activities associated with these projects.Supported by a Tecsys Project Advisor and Executive Sponsor, the Project Manager is accountable for ensuring successful project implementations. This includes resource allocation, defining project priorities, and coordinating stakeholder interactions, while working with the project team to assess efforts, risks, and solutions, keeping the team focused on achieving the right goals. The Project Manager will adhere to Tecsys’ Project Management and Implementation methodology to maintain the integrity and quality of project artifacts and overall delivery.

Join Our Team as an Implementation Manager!As an Implementation Manager (IM) at EntireHire, you will play a pivotal role in ensuring our customers achieve success through effective project management and consulting services. This high-impact position encompasses both internal and external responsibilities, focusing on delivering exceptional service performance and customer satisfaction.Your primary responsibility will be to lead a team of 7 direct reports, overseeing billable and non-billable project work. If you have a unique blend of project management expertise and consulting skills, this opportunity may be the perfect fit for you.We are looking for candidates who possess strong organizational and communication skills and are recognized as key contributors within their teams. A background in Financial Planning and Analysis is essential as you will be responsible for documentation, sharing best practices, identifying process improvements, and enhancing service delivery.You will be evaluated based on the number of successful project implementations and your team's utilization rates.Key Responsibilities:Manage the consulting team, including performance reviews, resource utilization, and ongoing training.Oversee the implementation of projects not managed by the PMO, ensuring quality and consistency in service delivery.Handle escalated client issues and ensure successful project completion while working towards customer reference-ability.Contribute to continuous improvement of implementation methodologies and develop processes/tools to enhance service delivery.Support pre-sales activities by reviewing Statements of Work (SOW) and managing Proof of Concept (POC) projects.

"Join a dynamic team positioned for remarkable growth and opportunity! Our marketing team has achieved significant success and is just beginning to tap into the potential that lies ahead. This is an exciting chance to become part of a forward-thinking organization and create a substantial impact from day one." - Mark Lynch, Senior Director of Demand GenerationWe are on the lookout for a Director of Customer Enablement to spearhead and enhance Absorb’s global strategy for customer education and engagement. In this pivotal role, you will oversee Absorb Academy, our dedicated platform for customer learning, and focus on delivering measurable results in engagement, adoption, and long-term value realization.This role is perfect for an experienced customer enablement professional with a background in scaling educational initiatives for over 5,000 customers within a SaaS or technology context. You will possess a proven track record in building and leading high-performing, cross-functional teams and demonstrating the impact of customer enablement as a crucial driver for growth and retention.As both a strategic visionary and a prominent thought leader, you will guide a diverse organization that encompasses content creation, live education, community building, events, marketing, and AI-driven self-service experiences. You will confidently represent Absorb’s customer education vision both internally and externally.Your Responsibilities:Oversee and expand Absorb Academy as the global center for customer education, enablement, and engagement.Develop and enhance a holistic education ecosystem that promotes onboarding, customer retention, expansion, and advocacy.Craft and deliver impactful customer experiences through live training sessions, webinars, community initiatives, and major events.Drive the strategy for AI-enabled self-service and knowledge resources to enhance customer autonomy and improve support efficiency.Articulate and communicate the ROI of customer enablement, linking programs to customer success and business growth.Act as a public-facing advocate for Absorb’s customer education initiatives.

Join our dynamic team as an LMS Training Specialist at Distribution Stox2 in Boucherville. This full-time position is ideal for a mid-senior level professional eager to enhance our training programs and Learning Management System (LMS). You will play a pivotal role in developing, implementing, and managing training initiatives that empower our workforce and drive performance.

Join BusPlanner on our mission to revolutionize school bus transportation! We are seeking enthusiastic and skilled Implementation Consultants to be a vital part of our expanding Projects team. This is a fantastic opportunity to contribute positively to the world of K-12 transportation as we strive to enhance systems and boost efficiency.About UsBusPlanner specializes in developing cutting-edge software solutions for K-12 transportation departments throughout North America. With a commitment to improving student transportation, we empower those who are integral to this process. Our 40-year legacy of delivering exceptional products and services is just the beginning of our journey.Your ResponsibilitiesLead comprehensive client onboarding initiatives, meticulously managing project timelines to ensure a seamless implementation experience.Provide proactive, clear communication throughout each project phase, coordinating closely with Technical Solutions, GIS, and Development teams to meet deliverables and milestones.Oversee data migration tasks, ensuring accuracy and efficiency by cleansing, validating, transforming, and importing client data with the help of Excel and AI-driven tools.Facilitate product training and presentations to transportation directors, route planners, and other stakeholders, both virtually and in person (travel may be required).Establish yourself as a trusted expert, guiding clients through change management while continuously exploring AI and automation to enhance processes and data integrity.Success Metrics in This RoleClients feel well-informed and supported throughout the implementation process, with no unexpected surprises.Data migrations are conducted precisely and on schedule, minimizing the need for rework.Cross-functional teams appreciate your organizational skills and clear communication, facilitating smooth collaboration.Clients feel enthusiastic about using BusPlanner upon going live.You actively contribute innovative ideas to refine the implementation process for future clients.Ideal Candidate TraitsYou take ownership of outcomes without waiting for instructions.You thrive on transforming complex information into structured plans.You prioritize early, clear communication rather than waiting for issues to resolve themselves.You value the client experience as much as technical precision.You consistently seek ways to simplify future projects.