Level 1 Support Engineer

As a Level 1 Support Engineer at ZainTech, you will play a crucial role in delivering exceptional first-line technical support to our customers and internal teams. Your primary responsibility will be to troubleshoot and resolve basic technical issues related to networking, operating systems, applications, and cloud environments. You will act as the first poi…

As a Senior Technology Operations Engineer, you will play a critical role in providing top-notch technical support to our end-users. Your responsibilities will include troubleshooting hardware, software, and connectivity issues while ensuring a seamless technology experience. You will be responsible for installing, configuring, and updating essential software applications on end-user devices.Additionally, you will conduct thorough hardware diagnostics and repairs on desktops, laptops, and printers, while also managing Hyde Park’s servers and network infrastructure. Your expertise will be vital in administering and troubleshooting our email systems, network connections, and server-related issues.You will monitor LAN/WAN performance, providing second-level support for all IT-related challenges, ensuring the reliability and availability of our IT systems and services. This role also includes setting up new user accounts, managing password issues, and supporting management with all IT-related tasks.You will be responsible for managing all IT assets, performing regular checks and maintenance on computer equipment, and maintaining an up-to-date register of all IT assets.

Join our dynamic team as a Senior Banking Application Support Specialist. In this role, you will leverage your expertise to provide exceptional support for banking applications, ensuring seamless operations and user satisfaction. Your responsibilities will include troubleshooting technical issues, coordinating with development teams, and implementing solutions to enhance application performance.

Role OverviewThe Data Operations & Support Specialist plays a pivotal role in ensuring the efficient functioning of our data systems by providing timely technical application support. This position is crucial for problem-solving and monitoring activities during operational hours to maintain an optimal environment for our supported systems, thereby ensuring seamless business operations and continuity.Key Responsibilities:• Execute end-to-end data strategy implementation to support enterprise data management functions.• Leverage tools and narratives to identify, present, and resolve data issues across various functions.• Oversee production data operations, including deployments, documentation, and data population to align with corporate data management protocols.• Collaborate with data functions to ensure compliance with bank policies, internal controls, data protection laws, and relevant industry standards.• Discover and propose opportunities for process improvements and data automation initiatives.• Manage data backup, restoration, and archiving solutions to ensure data availability throughout its lifecycle.• Monitor the performance of data solutions and transactions, ensuring adherence to standards set by Database Administrators (DBA).• Provide technical support for new data products and participate actively in new projects. Core Competencies:• Commitment to Performance Excellence• Collaboration & Synergy Creation• Agility & Resilience• Focus on People Centricity Technical Skills:• Expertise in sourcing, accessing, and supporting data engineering processes.• Proficient technical and support skills, particularly in administration tools and troubleshooting technologies.• Strong understanding of data operation models.• Experience with Data Warehousing (DWH).• Proficient in Unix & Linux operating systems.• Solid knowledge in Oracle SQL & PL-SQL. Domain Knowledge:• A Bachelor's degree in computer science or engineering is preferred.• A Master's degree or relevant certification is preferred.• Previous experience in the banking sector is advantageous.

As a Senior Microsoft Engineer at Zain Technologies, you will spearhead the resolution of intricate technical challenges across various Microsoft platforms. Your role will encompass advanced technical troubleshooting, mentoring junior engineers, and collaborating with cross-functional teams to deliver exceptional service. The ideal candidate is expected to possess a robust background in Microsoft technologies, outstanding communication skills, and a proactive problem-solving mindset.Key Responsibilities:Take ownership of and resolve escalated technical issues pertaining to Microsoft 365, Azure, Windows Server, and Active Directory.Conduct root cause analyses and implement enduring solutions for recurring issues.Collaborate with Microsoft Premier Support and internal engineering teams for urgent issue resolution.Create and maintain comprehensive technical documentation, SOPs, and knowledge base articles.Guide and mentor L1 and L2 support engineers, promoting a culture of continuous learning.Lead incident response for high-impact outages and participate in on-call rotations.Contribute to system design reviews and provide insights on infrastructure enhancements.

About Us:Xenon7 collaborates with top-tier enterprises and pioneering startups on groundbreaking projects that utilize state-of-the-art technologies across multiple IT domains, including Data, Web, Infrastructure, AI, and more. Our proficiency in IT solutions and resource management enables us to engage with clients on transformative projects that foster innovation and business development. Whether we are empowering global corporations or partnering with avant-garde startups, our commitment is to deliver sophisticated and impactful solutions to tackle today’s intricate challenges.About the Client:Become part of one of Egypt’s leading financial institutions, celebrated for its comprehensive range of banking services, encompassing Institutional Banking, Personal Banking, and Islamic Banking. With an expansive global footprint through over 50 branches and partners, we cater to a diverse and evolving clientele. As we initiate an innovative digital transformation journey, we are dedicated to harnessing cutting-edge technologies to create a modern data architecture that will enhance our performance and service delivery.Role Overview:We are in search of a highly proficient Application Tech Support Team Lead to manage application support operations and coordinate integrations with third-party systems and payment gateways. In this role, you will lead a team of application support engineers, guarantee application stability, and leverage your C#/.NET development skills to troubleshoot, enhance, and maintain essential banking systems. This position is designed for a technically adept, proactive problem solver.Key Responsibilities:Lead the application technical support team to guarantee exceptional service delivery.Troubleshoot and resolve application-related incidents, including integrations with payment gateways and third-party services.Work collaboratively with development teams to implement fixes, enhancements, and upgrades.Assess system performance and proactively suggest improvements.Ensure thorough documentation, reporting, and knowledge sharing within the team.Mentor junior team members and promote best practices in application support.

Location: New Cairo City, Cairo Governorate, Egypt Role Overview Innovitics seeks a seasoned and technically skilled Director of Engineering to guide engineering quality across multiple teams. This leadership role combines daily hands-on involvement with strategic oversight, focusing on solution architecture, code quality, and technical execution. The Director will participate directly in coding, architectural choices, and troubleshooting complex technical issues. Key Responsibilities Solution Architecture & System Design Direct solution architecture for all company projects and products. Design systems for scalability, high performance, and maintainability. Steer architectural decisions, including framework, integration, and platform selection. Lead architecture reviews to verify quality, scalability, and security. Define and implement architectural patterns such as Microservices, Domain-Driven Design (DDD), Event-Driven models, and Command Query Responsibility Segregation (CQRS). Assess build-versus-buy choices with clear technical reasoning. Hands-On Coding & Code Review Participate actively in code reviews across all engineering teams. Maintain high standards for code quality, performance, and maintainability. Enforce best practices, design patterns, and coding standards. Contribute directly to complex or critical codebases when needed. Identify and address technical debt and code quality concerns. Mentor engineers through structured, constructive code reviews. Engineering Standards & Best Practices Establish and uphold engineering standards across the organization, including: Coding standards and style guides API design and integration guidelines Database design and performance optimization Testing strategies (unit, integration, end-to-end) Documentation practices Define quality gates for code, releases, and deployments. Encourage adoption of automated code quality tools and best practices. Ensure consistent standards across Backend, Frontend, and Mobile teams. CI/CD & DevOps Oversee and improve CI/CD pipelines for all projects. Ensure build, test, and deployment processes are fully automated. Promote DevOps practices, including: Infrastructure as Code (IaC) Automated testing within pipelines Blue-green and canary deployment strategies Environment and configuration management

Join our team as a Senior Mechanical Engineer, where you will be instrumental in overseeing and executing mechanical engineering projects. This role demands a unique blend of strategic insight, technical proficiency, and adept project management skills to ensure top-notch design and adherence to industry regulations.Key Responsibilities:Oversee the review of mechanical design drawings, ensuring timely submissions.Assess all Mechanical Requests for Information (RFIs) received from contractors.Coordinate and deliver effective solutions for all MEP (Mechanical, Electrical, and Plumbing) works, facilitating seamless collaboration with contractors and consultants.Maintain ongoing communication and follow-up with relevant authorities, including owners, consultants, and government agencies.Supervise the technical office's activities related to the project.Ensure timely follow-up on project supplies and materials.Manage subcontractor performance and deliverables effectively.Monitor project progress to ensure completion aligns with approved schedules, developing strategies and alternatives as necessary.Ensure quality execution of all works.Deliver project updates to the task force and key stakeholders, ensuring alignment with project plans.

As a Senior Site Engineer at Nawy Real Estate, you will play a pivotal role in leading construction projects, guaranteeing their execution aligns with project specifications and regulatory standards, while ensuring efficiency and safety. You will also be responsible for mentoring junior engineers and liaising with various stakeholders to maintain high-quality standards and adhere to project timelines.Key Responsibilities: Oversee and manage all on-site construction activities, ensuring that project plans are executed effectively within the agreed timelines and specifications. Analyze project drawings and specifications to provide clear guidance to the engineering team and subcontractors. Perform regular site inspections to assess progress, quality, and compliance with safety regulations. Supervise material procurement and logistics to guarantee the timely delivery of resources essential for construction tasks. Maintain ongoing communication with project managers and stakeholders, providing updates on progress, challenges, and proposed solutions. Guide and mentor junior engineers and site personnel, promoting professional growth and adherence to best practices. Document daily site activities, compile reports, and ensure accurate records of progress and encountered issues. Quickly and efficiently resolve technical issues on-site, collaborating with project teams to implement solutions. Ensure compliance with company policies, industry standards, and health and safety regulations in all site operations. Assist in the project close-out process, including the preparation of completion documentation and warranty claims.

mylo is a fintech platform offering responsible financial solutions for individuals and businesses in Egypt. With buy now, pay later services available at thousands of retail locations, mylo helps customers manage purchases like phones, flights, and school tuition. The company builds on B.TECH’s 27 years of experience in electronics retail and installment solutions. All products are Sharia-compliant, supporting ethical and inclusive finance. Role overview The Senior MLOps Engineer bridges advanced AI models and production systems. This position centers on designing, building, and maintaining automated, scalable infrastructure for every stage of the machine learning lifecycle. Strong MLOps and DevOps expertise is essential to help the AI team deploy and refine models quickly and reliably. What you will do Develop and maintain MLOps pipelines: Build CI/CD pipelines that support training, evaluation, and deployment of machine learning models. Manage cloud infrastructure: Set up and oversee environments in AWS, GCP, or Azure using Infrastructure as Code (IaC) practices. Automate processes: Streamline deployment, monitoring, and scaling for machine learning services and data pipelines. Containerization and orchestration: Use Docker and Kubernetes to create and manage consistent environments for ML applications. Collaborate with AI teams: Work closely with AI engineers and data scientists to understand requirements and build tools that fit their workflows. Monitor system health: Set up monitoring and logging to maintain high availability, performance, and security for the ML platform. Location This role is based in New Cairo City, Cairo Governorate, Egypt.

The Senior Planning Engineer will be instrumental in overseeing and coordinating the planning aspects of diverse construction projects. This role includes crafting comprehensive project schedules and ensuring all project activities are in harmony with the organization’s strategic objectives.Key Responsibilities:Examine and review the project's scope of work as dictated by contracts, layouts, and BOQs.Engage in the review and endorsement of detailed baseline schedules from contractors to meet contractual obligations.Participate in project meetings with contractors and consultants to assess project progress, comparing updates with baseline data and site conditions, and recommend corrective measures as necessary to avert delays.Analyze and assess contractor claims, providing recommendations regarding justified time extensions for various projects.Facilitate coordination among all project schedules/contracts to fulfill company objectives within the established timelines by identifying planned logic, dates, and durations.Monitor and review on-site work progress based on reports submitted by contractors, collaborating with the construction team to address and discuss any delays.Prepare and distribute all planning letters and notices (including delay notifications, schedule requirements, claim determinations, etc.).Compile weekly and monthly reports and presentations for senior management regarding project status, highlighting areas of concern and the reasons for contractor delays.Develop new tender time schedules.

Core Responsibilities:▪ Collaborate with the Solution/Software Architect to prepare and review low-level designs for team members.▪ Provide guidance to project teams on technology strategies regarding coding practices, continuous integration, and automated deployment.▪ Engage in hands-on coding to assist the team in developing solutions and resolving emerging challenges.▪ Identify and eliminate technical impediments to ensure project progress.▪ Partner with the Product Owner in creating user stories and acceptance criteria, effectively communicating trade-offs with Designers.▪ Continuously seek innovative methods for solving technical problems and designing solutions, while challenging the status quo.▪ Share a roadmap for implementing software engineering practices aimed at enhancing code quality.

As a Senior Planning Engineer, you will play a crucial role in the successful execution of large-scale engineering and construction projects. Your responsibilities will include collaborating on design and planning programs, tracking project progress, coordinating with financial teams, and fostering effective communication across multidisciplinary teams.Key Responsibilities: Collaborate on creating and preparing design and planning programs to ensure alignment with project objectives and timelines. Oversee project progress, implementing robust monitoring systems to maintain adherence to schedules and milestones. Work closely with the finance department to ensure cash flow management from initial design through to project completion and client handover. Develop and regularly update project development schedules, ensuring construction phases align with client handover dates. Initiate, develop, and update project progress sheets, coordinating with the finance team to assess revenue forecasts. Prepare comprehensive reports and analyses on project advancements, highlighting successes, challenges, and recommendations for improvement. Collaborate closely with the Procurement Team to assist in contract preparations and support essential project management tasks. Effectively liaise with diverse teams, fostering collaborative relationships and ensuring alignment between planning, execution, and project goals. Review and validate the Main Contractor(s) EPC Programs during the early construction phase and throughout project execution. Work in conjunction with cost control and estimation teams to forecast budget and completion costs.

We are seeking a highly skilled Senior Cloud Engineer specializing in Microsoft Azure to join our dynamic team at ZainTech. In this pivotal role, you will lead complex troubleshooting efforts, perform architectural reviews, and deliver impactful cloud solutions tailored for our enterprise customers. This position demands a combination of extensive Azure expertise and exceptional customer engagement skills to effectively tackle critical issues, optimize performance, and uphold best practices. Additionally, you will mentor junior engineers, fortify our support capabilities, and actively contribute to the continuous enhancement and technical direction of our support organization.Key Responsibilities:Lead intricate technical investigations and architectural reviews.Act as the subject matter expert in specialized domains such as containers/Kubernetes, serverless, networking, security, or data/analytics.Drive innovative technical solutions for enterprise clients.Produce technical content, including white papers and best practice guidelines.Mentor L1 and L2 engineers while conducting informative training sessions.Collaborate with product teams to address feature requests and drive improvements.Represent the support organization in technical discussions with customers.Contribute to shaping the technical direction of the support organization.Lead customer Well-Architected Reviews to ensure optimal cloud architecture.

b_labs, the digital transformation and innovation arm of B.TECH, is dedicated to reshaping the industry landscape. As a pivotal player in the Egyptian retail sector, we drive technological progress at B.TECH, striving to become the foremost omni-channel platform for consumer electronics and appliances in Egypt. Joining b_labs means immersing yourself in a dynamic startup culture while benefiting from the stability of a thriving company. Be part of a visionary team focused on pioneering the digital retail revolution across the Middle East.Key Responsibilities Develop and oversee multi-cloud infrastructure solutions (AWS, Azure, GCP). Automate infrastructure provisioning, scaling, and maintenance with IaC tools (Terraform, Ansible, CloudFormation). Create and fine-tune CI/CD pipelines, integrating testing, security scans, and quality controls. Monitor system performance using tools like Prometheus, Grafana, CloudWatch, and Datadog; manage logging with ELK, Loki, and Fluentd. Establish proactive alerting, conduct capacity planning, perform load testing, and optimize costs. Design resilient, highly available systems while implementing backup and disaster recovery protocols. Enforce security best practices (IAM, secrets management, network policies) and ensure compliance through regular audits. Lead incident management efforts, conduct root cause analyses, and document processes and post-mortems. Mentor junior engineers, foster cross-functional collaboration, and advocate for the adoption of modern DevOps practices. Promote a culture of continuous improvement and shift-left testing.

The Senior Civil Defense Engineer plays a pivotal role in ensuring that safety and security protocols are diligently followed throughout construction projects, aligning with both local and international regulations. This position involves evaluating, designing, and supervising firefighting and life safety systems to ensure optimal safety for personnel and property.Key Responsibilities:Conduct thorough risk assessments focusing on fire safety and emergency response for various projects.Design and develop comprehensive technical specifications for civil defense systems, including fire protection systems, sprinklers, alarms, and emergency exits.Oversee the installation and testing of fire detection and suppression systems to validate compliance with established safety standards.Act as a liaison with local fire authorities to facilitate inspections, permits, and compliance evaluations.Review and endorse infrastructure designs to effectively incorporate safety and emergency management protocols.Provide training for project teams on safety compliance and civil defense protocols.Monitor ongoing construction activities to ensure consistent application of safety measures on-site.Prepare detailed reports and documentation regarding civil defense projects for stakeholders.

mylo is an innovative fintech platform dedicated to empowering individuals and businesses by providing accessible and responsible financial solutions. Whether purchasing a mobile phone, clothing, flight tickets, or even covering educational expenses, mylo allows users to buy now and pay later at numerous retail locations across Egypt. Established by B.TECH, Egypt’s premier retailer of electronics and appliances with over 27 years of experience in offering buy now, pay later solutions, mylo combines a legacy of trust with cutting-edge innovation in the fintech sector. All mylo products are fully Sharia-compliant, ensuring ethical and inclusive financial practices.Responsibilities• Design and implement complex, scalable, and high-performance frontend solutions using TypeScript and contemporary web technologies.• Collaborate with backend engineers to architect and construct robust APIs that empower our applications.• Develop and maintain GraphQL APIs that facilitate efficient data access for our frontend applications.• Enhance search engine rankings by implementing technical SEO best practices.• Work alongside fellow engineers to create end-to-end testing and integration solutions.• Continuously learn and share knowledge of emerging frontend technologies with the team.• Play a critical role in building Egypt’s leading consumer finance product as part of our foundational fintech squad.• Inspire a culture of safety, collaboration, diversity, and agility by leading by example and embracing company values.Requirements• Minimum of 6 years of experience in developing complex frontend applications.• Strong expertise in HTML5, CSS, and TypeScript.• Proven experience with modern frontend frameworks/libraries such as React (preferred), Next.js, or Angular.• Comprehensive understanding of GraphQL, with demonstrated experience in building scalable APIs, data modeling, and caching strategies.• Familiarity with SEO principles and technical implementations to enhance rankings.• Strong knowledge of frontend security practices, including XSS prevention, CSRF protection, secure authentication flows, and managing sensitive data in the browser.• Proficiency in writing high-quality, tested, and secure code, incorporating performance optimization best practices.• Collaborative and agile mindset, with excellent teamwork and communication skills.• A passion for continuous learning and a commitment to staying updated with industry trends.

Join ZainTech as a Database Engineer, where you’ll play a pivotal role in managing and supporting our Oracle E-Business Suite applications, middleware infrastructure, and related database tasks. We are seeking a skilled professional with extensive experience in Oracle EBS R12.x, WebLogic middleware administration, and foundational Oracle DBA activities. This key position ensures our ERP and middleware environments maintain optimal system availability, performance, and security.Key Responsibilities:Oracle EBS AdministrationInstall, configure, upgrade, clone, and patch Oracle E-Business Suite R12.xManage and monitor concurrent managers, workflow services, and application logsConduct EBS patch analysis and resolve conflicts using tools such as ADOP and OpatchAssist with EBS security management, including user/role configuration and authentication integration (SSO, OID, etc.)Perform environment refreshes, cloning, and routine health checksCoordinate with Oracle Support (SRs) for issue resolutionWebLogic Middleware AdministrationInstall, configure, and manage Oracle WebLogic Server (10.x/12c)Deploy and troubleshoot Java applications, Forms/Reports services, and SOA/BPM componentsMonitor and optimize WebLogic performance (JVM, threads, garbage collection, etc.)Manage WebLogic domains, clusters, and managed serversApply patches and maintain WebLogic and Fusion Middleware environmentsBasic Oracle DBA TasksPerform daily health checks of Oracle databases (12c/19c)User management, space management, and basic performance tuningBackup and restore utilizing RMANMonitor alert logs, AWR/ADDM reports, and take proactive measuresCollaborate with the DBA team for coordinated tasks like cloning and migrations

mylo is an innovative fintech platform committed to empowering individuals and businesses by offering accessible and responsible financial solutions. Whether you're looking to purchase a mobile phone, stylish clothing, flight tickets, comfortable furniture, or even fund educational expenses, mylo facilitates a 'buy now, pay later' experience at thousands of retail locations throughout Egypt. As a product of B.TECH—Egypt’s foremost electronics and appliances retailer with over 27 years of experience in providing 'buy now, pay later' options—mylo carries a legacy of reliability and creativity in the fintech industry. All mylo offerings are fully Sharia-compliant, reinforcing our ethical and inclusive financial practices.We are on the lookout for a dedicated and skilled Senior iOS Engineer to join our dynamic team in the Fintech domain. This position is perfect for someone who thrives in fast-paced environments and is eager to design, develop, and enhance secure, high-performance infrastructures that support a wide array of financial products.

Join our dynamic team as a Civil Engineering Team Leader specializing in Facilities Management. You will lead a team of engineers and collaborate on innovative projects that enhance infrastructure and improve operational efficiency. Your role will involve overseeing project execution, ensuring compliance with industry standards, and mentoring junior engineers.