About the job
Are you ready to drive the future of connectivity?
If you're excited about this role but don't meet all the qualifications, we encourage you to apply. We value diverse experiences and are looking for candidates with a strong skill set in key areas.
About the Role:
As a Senior Solutions Engineer at Kong, you will play a critical role as a sales engineer, utilizing over ten years of experience to navigate the intersection of traditional API management and the cutting-edge landscape of AI Platforming. This strategic position is ideal for seasoned engineers eager to merge their knowledge of DevOps, AIOps, and FinOps with advanced skills in Agentic AI and Event-Driven Architectures.
You'll take charge of the technical journey for our clients, assisting them in integrating Kong’s platform into Kafka streams, AI orchestration tools, and hybrid-cloud environments.
Your Responsibilities:
Assist field sales in conveying the advantages of the Kong API/Connectivity Management platform to customers.
Analyze customer needs and demonstrate how the Kong platform can address those needs, building trusted relationships throughout the sales process from initial product assessments to full deployment.
Facilitate Proof of Concepts (PoCs) during the evaluation phase.
Ensure complete customer satisfaction across your assigned accounts.
Prioritize customer requirements and collaborate with support, product, and engineering teams to fulfill those needs.
Develop technical documentation for DevOps, implementations, and service engagements.
Contribute to marketing initiatives by creating blogs, hosting webinars, and participating in trade shows and field events.
Perform any additional tasks as required by management.
Your Qualifications:
7+ years of experience in software engineering and/or sales engineering management within a SaaS, Open Source, or Enterprise Software environment.
Deep understanding of cloud computing trends and open-source business models.
Exceptional listening and communication skills.
Proficient in leading discussions with Product Managers, Engineers, and Executives.
Enthusiastic about learning and adapting to new technologies.
