About the job
At CrossBorderTalents, we are pioneers in enhancing customer experiences (CX), utilizing cutting-edge AI technology to redefine interactions for the most innovative brands worldwide. Our distinctive methodology merges advanced digital solutions with human insight, delivering holistic CX journey management in the Travel and High-Growth Tech sectors.
Position Overview:
We invite you to become a vital part of our dynamic team as a Customer Experience Specialist within our diverse multilingual BPO center. In this pivotal role, you will serve as the first point of contact for our clients, driving our commitment to international service excellence.
Key Responsibilities:
- Deliver exceptional customer service through email and phone communications.
- Manage customer interactions related to flight changes, cancellations, lost baggage, and claims, primarily for leading airlines.
- Facilitate effective communication with customers in both Italian and English.
- Respond swiftly to customer inquiries, ensuring a positive and professional demeanor at all times.
- Enhance customer satisfaction by providing professional support throughout their experience.
