Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Experience Level
Experience
About the job
Join Mercier Consultancy MD, a dynamic player in the travel sector, as we seek Italian-Speaking Customer Experts to support our international airline client based in Greece. In this role, you will be the primary point of contact for our Italian-speaking passengers, delivering outstanding service and ensuring their travel experiences are seamless and enjoyable.
Key Responsibilities
Provide top-tier customer service to Italian-speaking airline passengers via phone, email, and chat.
Assist customers with flight bookings, modifications, baggage inquiries, and other travel-related needs.
Address customer complaints with prompt and effective solutions to boost satisfaction.
Keep precise records of customer interactions using CRM tools.
Work closely with internal teams to resolve complex customer queries and enhance service delivery.
Stay informed on airline policies, travel regulations, and industry trends to offer accurate guidance.
Full-time|Remote|Remote — Sofia, Sofia City Province, Bulgaria
Join Mercier Consultancy MD, a dynamic player in the travel sector, as we seek Italian-Speaking Customer Experts to support our international airline client based in Greece. In this role, you will be the primary point of contact for our Italian-speaking passengers, delivering outstanding service and ensuring their travel experiences are seamless and enjoyabl…
ABOUT TIDEAt Tide, we empower small and medium enterprises (SMEs) to streamline their operations and save both time and money. Our offerings include business accounts, comprehensive banking services, and a suite of integrated administrative solutions ranging from invoicing to accounting.Tide is revolutionizing the small business banking landscape with over 1.8 million members across the UK, India, Germany, and France.Utilizing cutting-edge technology, our solutions are tailored specifically for SMEs. With fast onboarding, competitive fees, and innovative features, we are committed to making data-driven decisions that support our mission: helping SMEs reclaim their time and resources so they can focus on their passions.Tide Facts:Available for SMEs in the UK, India, Germany, and FranceMore than 1.8 million members: 800,000 in the UK and 1,000,000 in India, with rapid growthOver $300 million secured in fundingA diverse team of over 2,500 Tideans worldwideHeadquartered in Central London, with a member support and technology center in Sofia, Bulgaria, and additional tech centers across Serbia, Romania, Lithuania, and Hyderabad, as well as offices in Gurugram, New Delhi, Berlin, Paris, and Luxembourg.ABOUT THE TEAM:Our dedicated team focuses on delivering exceptional, member-centric financial solutions through innovative technology and unparalleled service. By joining us, you will play a vital role in helping small businesses access the financial solutions they need while contributing to a high-growth, collaborative environment that prioritizes impact and innovation.ABOUT THE ROLE:As a Customer Success Specialist, your responsibilities will include:Managing incoming communications from our customersEnsuring accurate and timely use of sales technologies, including our CRM, to facilitate effective data collection and reportingProactively reaching out to potential customers exploring financial options on our website and handling inbound inquiriesGuiding customers through our digital journey to successfully secure the funds they requireProviding assistance throughout the sales process by collaborating with lendersConfidently pitching lending products from our panel of lenders that best suit our customers' needsMaintaining up-to-date information on all prospects in SalesforceMonitoring trends and anticipating customer needs
Join Experian as an Associate Data Modeller and become a vital part of our dynamic team in Sofia. In this role, you will be responsible for assisting in the design and implementation of data models that drive our analytics and reporting efforts. You will work closely with cross-functional teams to understand business requirements and translate them into effective data structures.The ideal candidate will have a passion for data and a strong analytical mindset. You will leverage your technical skills to support data-driven decision-making processes and enhance our data management capabilities.
Full-time|On-site|Sofia, Sofia City Province, Bulgaria
Join Alumil, a leader in the research, development, and manufacturing of architectural aluminium systems in Europe, as we seek to fill the role of Customer Consultant Engineer.About UsAt Alumil, we pride ourselves on fostering creativity and innovation. Our mission is to harness the talents of our team, the "Alumilers", to create a more sustainable world. The Greek term "meraki" embodies our ethos – putting personal passion into our work. We value uniqueness, responsibility, and teamwork as we strive for excellence every day.The RoleAs a Customer Consultant Engineer, you will play a vital role in our Sales Division. You will be the first point of contact for clients, addressing inquiries related to our systems and project specifications. Your responsibilities include conducting static studies for selecting the appropriate profiles during project design phases and providing specialized designs. Your strong communication skills will allow you to actively collaborate with the sales team and engage with architects, private clients, and fabricators.Your ImpactYour technical expertise, attention to detail, and sense of responsibility will be key in turning client requests into reality. You will organize requests and deliver top-notch engineering advice, significantly contributing to the success of various projects.QualificationsA degree in Architecture, Civil Engineering, Mechanical Engineering, or a related field.Experience with aluminium systems is preferred.A minimum of 1-3 years in the construction industry.Proficiency in AutoCAD or similar design software.Strong computer skills and excellent command of the English language.Demonstrated organizational skills, reliability, and the ability to maintain confidentiality.What You Will GainComprehensive private life and health insurance.Performance-based benefits.Opportunities for continuous learning and professional development.A collaborative and engaging work environment.A personalized training plan tailored to your needs.Unique role-specific benefits.About AlumilWith over 35 years of experience and a workforce of 3,000 employees, Alumil is at the forefront of the architectural aluminium systems industry. We operate advanced production facilities across 12 locations in Europe. As a family-owned company, we prioritize a culture of inclusivity, treating our employees as family.
ABOUT TIDEAt Tide, we empower small and medium enterprises (SMEs) to optimize their business operations by providing not just business accounts and banking services, but also a robust suite of administrative solutions that streamline invoicing, accounting, and more.We are revolutionizing the small business banking landscape, boasting over 1.8 million members worldwide, including in the UK, India, Germany, and France.Through cutting-edge technology, our offerings are tailored specifically for SMEs. With rapid onboarding, minimal fees, and innovative functionalities, we focus on making data-driven decisions to fulfill our mission: to help SMEs reclaim both time and resources, allowing them to concentrate on their passion.Tide facts:Tide serves SMEs in the UK, India, Germany, and France.We proudly support over 1.8 million members, with 800,000 in the UK and 1,000,000 in India, and our growth is accelerating.We have successfully raised over $300 million in funding.Our team comprises over 2,500 diverse Tideans across the globe!Our headquarters are located in Central London, with a member support and technology center based in Sofia, Bulgaria, and additional technology hubs in Serbia, Romania, Lithuania, and Hyderabad, along with offices in Gurugram, New Delhi, Berlin, Paris, and Luxembourg.ABOUT THE TEAM:The Support team operates around the clock, delivering personalized assistance to our members through our experts. We actively gather feedback to develop user-friendly technology and serve as the representative voice of our members. Support is available via social media, phone, in-app messaging, and email.ABOUT THE ROLE:As the Head of Customer Experience Insights, you will be instrumental in amplifying the voice of our members and steering the content strategy that addresses their needs. This exciting role will allow you to lead a specialized function, bridging the gap between customer feedback and operational execution. You will oversee the entire feedback loop and manage our member-facing content team, ensuring that data-driven insights lead to meaningful product enhancements and operational excellence.Champion the Voice of the Customer: Lead the Voice of the Customer (VoC) strategy by synthesizing feedback from various channels (surveys, support tickets, reviews, interviews) to formulate a comprehensive understanding of customer sentiment and challenges.Drive Content Excellence: Direct the member-facing content team to ensure Help Center articles, FAQs, and macros are precise, appropriately toned, and optimized to enhance self-service and decrease contact volume.Deliver Actionable Insights: Analyze qualitative and quantitative data (NPS, CSAT, CES) to...
Join Yotpo, a trailblazer in fostering trust and loyalty in the eCommerce sector. Our AI-driven Reviews and Loyalty solutions empower brands to transform casual visitors into dedicated customers and advocates. With robust integrations across the eCommerce landscape and the endorsement of over 30,000 global brands, Yotpo crafts seamless omnichannel experiences that boost conversion rates, fortify customer relationships, and propel sustainable growth.As a Customer Success Manager at Yotpo, your mission will be to forge strong partnerships with our premium clientele, ensuring value and a solid return on investment. You will nurture long-lasting professional relationships by delivering exceptional service and leveraging the full capabilities of the Yotpo platform. Be the catalyst for customer satisfaction, guiding clients through their journey and helping them maximize their experience with our services!
As the Associate Case Processing Manager, you will lead a dedicated team in charge of Individual Case Safety Reports (ICSR) management for specific projects, ensuring seamless operations as a Team Leader.You will oversee the fair allocation of tasks within the team for designated projects and supervise the workflow to enhance efficiency.Facilitating effective collaboration with clients in ICSR management will be a key part of your role, ensuring that client expectations are met and exceeded.Key Responsibilities:Support various project team activities on behalf of both the client and the organization.Manage the line responsibilities of assigned ICSR staff, fostering a productive work environment.Develop and monitor project-specific Key Performance Indicators (KPIs) for contracted ICSR activities, optimizing procedures, training, and initiatives to boost team performance.Propose enhancements to operational processes in collaboration with the ICSR Operational Lead.Address and manage ICSR deviations with appropriate support from the ICSR Operational Lead.Review trackers and timesheet data to ensure accuracy and compliance with project standards.Participate actively in ICSR processing and second quality checks of cases, serving as the Subject Matter Expert (SME) for the team and supporting other SMEs.
Full-time|Remote|Remote — Sofia, Sofia City Province, Bulgaria
Join Mercier Consultancy as a Portuguese-Speaking Customer Care Agent and become part of an enthusiastic team dedicated to delivering exceptional services! In this essential position, you will support our Portuguese-speaking clientele, addressing their inquiries with professionalism and efficiency.Your primary function will involve assisting customers with queries regarding our products and services. Your dedication to effective communication and a commitment to excellence will significantly contribute to enhancing client satisfaction and loyalty.Key ResponsibilitiesEngage with Portuguese-speaking clients via phone, email, and chat to resolve their inquiries.Provide assistance with product-related questions and troubleshoot service issues.Maintain detailed and accurate records of customer interactions within our CRM system.Work collaboratively with various teams to ensure prompt resolution of customer concerns.Guide customers on best practices for utilizing our services.Collect and communicate client feedback to enhance service quality.Participate in ongoing training to improve your skills and knowledge.
About 3E 3E is dedicated to building a safer and more sustainable world. With more than 35 years in the field, the company operates across North America, Europe, and Asia. 3E delivers regulatory insights and technology to over 5,000 clients, helping them navigate chemical, product, and supply chain compliance. The team combines domain expertise with AI-driven solutions to support faster, more reliable compliance outcomes. Role Overview The Senior Customer Support Specialist joins the Customer Experience team in Sofia, Bulgaria. This position focuses on complex software and customer challenges, not routine high-volume support. The role involves collaborating with Product, Engineering, and Customer Success teams to address intricate issues, analyze data and system behavior, and drive lasting solutions. Serving as a key connection between customers and internal teams, this specialist takes ownership of issues from investigation through resolution. The work includes troubleshooting, interpreting technical information, and ensuring customers get the most value from 3E’s configurable platform. What You Will Do Handle complex customer inquiries, taking responsibility from analysis through to resolution Work closely with Product, Engineering, and Customer Success teams to resolve issues and improve processes Troubleshoot software and system behavior, interpret data, and implement sustainable solutions Champion customer satisfaction and support workflow improvements, including the use of AI tools Balance multiple tasks and manage high-pressure situations with professionalism and empathy Contribute to a collaborative, knowledge-sharing team environment in Sofia What We Look For Technical curiosity and a willingness to explore system operations Strong communication skills, both written and verbal Ability to manage complex or challenging situations calmly and professionally Adaptability and openness to change Experience collaborating across departments to solve problems Interest in process optimization and learning new tools Team and Growth This role is part of a supportive, close-knit team based in Sofia. The position offers broad exposure to different business areas, making it a strong fit for those interested in developing skills in product development, systems, and process improvement.
Role overview Sutherland seeks an HR & Customer Operations Leader based in Sofia. This role combines responsibility for human resources and customer service operations, aiming to strengthen both client service and workplace culture. The position brings together people management and service delivery, ensuring both employees and customers receive strong support. What you will do Create and implement operational strategies that connect HR and customer service objectives Lead HR projects focused on employee engagement and retention Collaborate with teams throughout the company to enhance customer satisfaction Foster a positive, collaborative work environment Impact This leader helps shape how Sutherland serves its clients and supports its employees. The work centers on building processes that improve satisfaction for both customers and staff, contributing to a healthy and effective organization.
Join Our Team as a Customer Support Specialist!At dxFeed, we are seeking a dedicated Customer Support Specialist who is fluent in English and possesses experience in Support or Quality Assurance within the FinTech sector. Our dynamic team is responsible for maintaining a comprehensive ecosystem of services that delivers a reliable market data stream to retail customers. This end-to-end solution enables users to access market data on a subscription basis through various charting applications.Your Role:Provide exceptional technical support to customers by investigating and resolving issues, and escalating when necessary.Collaborate with developers, analysts, QA, and engineers to enhance your knowledge and expertise in FinTech.Develop, review, and maintain tutorials to assist users in effectively utilizing charting applications.Document common support procedures for future reference.Test data integration into new applications and promptly report any issues identified.What We Offer:Experience within the FinTech industry, enhancing your value as a professional in a competitive job market.Comprehensive education and training opportunities in the field.A chance to grow your technical skills.A supportive and friendly team eager to assist and mentor you.
Full-time|On-site|Sofia, Sofia City Province, Bulgaria
Atlean World is an innovative HR SaaS consultancy focused on fostering multicultural environments as the new norm. We specialize in multilingual markets, ensuring that candidates experience a seamless and enjoyable recruitment journey.Your Next Career Opportunity Awaits! We are thrilled to offer an exceptional onsite work experience in Sofia for the position of Icelandic Customer Relationship Partner. Why This Role is Ideal for Your Growth:Immerse yourself in Sofia’s vibrant multicultural settingRepresent a prestigious global brandAccelerate your career progression with fast-track opportunities Daily Responsibilities:You will receive specialist training for our products/services and:Assist customers with their inquiriesGuide customers in utilizing our products/services effectivelyUphold a high standard of quality in every case you handle
Empowering Wealth Building for AllAt trading212, we are redefining the landscape of trading and investing by delivering innovative products that resonate with our users.Our commitment to excellence and agility is paramount to our continued success.With over 5 million clients and €30 billion in assets under management, we have established a robust reputation in a short span.Your Role as a Customer Experience SpecialistWe are on the lookout for a dedicated customer advocate to join our dynamic team. We prioritize hiring individuals who are knowledgeable, approachable, and eager to provide exceptional service.Your role will be pivotal in delivering outstanding customer support to our growing international clientele. You will collaborate with a high-performing team, allowing for significant career development opportunities.Essential Skills and QualificationsFluency in English (C1 level or higher)Customer-centric mindsetStrong time management and multitasking abilitiesDesire for continuous learning and personal growthFlexibility to adapt to a rapidly evolving environmentPreferred QualificationsExperience in customer service rolesFamiliarity with the stock market and fintech sectorProficiency in an additional languageYour ResponsibilitiesEngage with clients in English and BulgarianHandle incoming inquiries through chat and emailAssist clients in navigating our applicationResolve account-related queriesRelay client feedback to enhance serviceWork on a rotating 24/7 shift scheduleWhat We ProvideIn-depth training to familiarize you with our businessOngoing professional development opportunitiesRecognition of your talents and contributionsCompetitive salary packageComprehensive social benefits
Join our dynamic team at Entain as a Customer Protection Analyst where you will play a crucial role in ensuring customer safety and satisfaction. We are looking for an enthusiastic individual who is fluent in German and has a passion for problem-solving and protecting our customers.In this role, you will monitor customer interactions, analyze data, and implement strategies to enhance customer experience and safety. Your ability to communicate effectively in both German and English will be essential in collaborating with diverse teams.
Full-time|Remote|Remote — Sofia, Sofia City Province, Bulgaria
Join our dynamic team as a Customer Support Team Lead for the Night Shift, overseeing our support operations in Bulgaria during LATAM business hours (17:00 – 01:00 Local Time). This is a unique opportunity for a 'Player-Coach' who will lead by example, managing a talented team while resolving complex technical issues directly. As the senior technical authority on your shift, you'll ensure that our software challenges are met with effective solutions while mentoring support agents to uphold exceptional service levels.This is a full-time night shift role, fully remote.Your Responsibilities Will Include:Operational Leadership: Oversee the ticket queue and workload distribution during the night shift to ensure compliance with SLAs. Act as the primary escalation contact for any technical roadblocks, closely collaborating with Engineering and Product teams.Team Development & Coaching: Engage in regular ticket audits and conduct 'live-coaching' sessions. You will guide agents in navigating complex API and ETL troubleshooting scenarios, fostering their professional growth.Advanced Troubleshooting: Take ownership of resolving intricate customer cases through email and video calls. Dive deep into product usage, operational issues, and technical integrations (APIs) to deliver personalized solutions.Consultative Partnership: Become a trusted solution partner for clients, analyzing usage patterns and advising them on best practices to enhance product adoption.Knowledge Management: Identify recurring challenges during the night shift to improve help documentation and verify the efficiency of AI-powered support tools.What We're Looking For:Proven experience in a 2nd line B2B support role within a SaaS environment.Demonstrated ability to lead and mentor a team while remaining hands-on with complex cases and escalations.A consultative approach coupled with genuine empathy for customers.Exceptional written and verbal communication skills, with an emphasis on building trust and rapport. Proficiency in English is essential.Familiarity with support ticketing systems like Zendesk.Strong prioritization and multitasking skills, enabling effective real-time workload management.Preferred Qualifications:Experience with web technologies and related stacks (API, ETL, SQL), with confidence in troubleshooting technical integrations.Prior exposure to ETL / data analytics platforms.Why You'll Love Working With Us:Flexible working hours and the option to work from home.Participation in our internal shares program (EDPP).Budget allocated for job-related training opportunities.Access to modern and stylish office spaces.Eco-friendly merchandise for all employees.
Are you excited about the opportunity to support a fleet of robots in their operations? If you are: Eager to work in the tech industry without requiring programming expertise; Seeking a stimulating professional environment filled with curious minds; Desiring to excel in a culture that promotes accountability and growth... this role is made for you! Welcome to Ocado, a pioneering technology company located in the vibrant city of Sofia. We aim to revolutionize the global shopping experience. As a leading technology enterprise, we are redefining e-commerce, fulfillment, and logistics within online grocery shopping and beyond. Our Ocado Smart Platform (OSP) is a cutting-edge online shopping system that leverages artificial intelligence, robotics, and automation to meet the unique challenges of online grocery services. What will you do as part of our Operational Services Support Centre of Excellence? At Ocado, we host the world's most sophisticated grocery automation system. Central to our automated Customer Fulfillment Centres is 'The Hive,' where fleets of robots fulfill 50-item orders in just 5 minutes, with robotic arms working collaboratively with the bots to pick and pack orders with unmatched precision. As an Operational Services Support Specialist, your responsibilities will include: • Serving as the primary contact for client operational teams, collaborating closely with Engineering Operations and Technology teams to achieve optimal outcomes and address inquiries. • Leading a team of site support specialists during your shifts, managing work assignments and workforce management (including tickets, mobile robot recoveries, and coordinating recovery windows). • Collaborating with the support specialist team to ensure effective service coverage and meet related targets or service level agreements. • Working on a rotating shift schedule to provide 24/7 monitoring and support for our warehouses. • Performing entirely onsite. • Ensuring timely responses and pickups within the operational framework.
Full-time|Remote|Sofia, Sofia City Province, Bulgaria
Join our dynamic team at Sutherland as a Bilingual Customer Support Specialist! In this remote role, you will utilize your fluency in Turkish and English to provide exceptional service to our valued customers. Your primary responsibilities will include assisting customers with inquiries, resolving issues, and ensuring a positive experience.We are looking for enthusiastic individuals who thrive in a fast-paced environment and are passionate about helping others. If you have excellent communication skills and a keen problem-solving ability, we want to hear from you!
Join our dynamic team as a Service Data Analyst, a thrilling opportunity for a motivated candidate eager to immerse themselves in various facets of the warehousing and logistics sector. This role offers a chance to engage in customer account management while ensuring our data remains accurate and updated. The fast-paced environment demands exceptional attention to detail and quick decision-making.As part of a newly established team, you will play a vital role in migrating multiple finance and logistics back-office functions from a group firm. This role covers an array of disciplines, starting with data management and sorting, and evolving into a variety of interconnected tasks.Main Responsibilities:Data Management:Inputting and managing workflow data across multiple systems.Gathering and processing customer inputs.Report and Table Maintenance:Ensuring that tables are updated based on business requirements.Aligning reports with global reporting standards.Maintaining adherence to business rules and coordinating data across tables to prevent discrepancies.Project Support and Governance:Providing advice, training, and assistance with process implementation, querying, and audits.Developing and refining functional templates and process documentation.Contributing to new projects, migrations, and strategic implementations.Continuous Improvement:Enhancing function effectiveness through the identification of improvement areas and collaboration for problem resolution.Team Performance:Fostering a positive team atmosphere through proactive communication with stakeholders.Collaborating closely with the continuous improvement team and team leaders.Working in a coordinated fashion with team members to meet process objectives.Ensuring daily responsibilities are completed according to the agreed-upon schedule with your supervisor/manager.
Full-time|On-site|Sofia, Sofia City Province, Bulgaria
Eightcap is an online trading provider headquartered in Melbourne, with offices in the UK, Cyprus, Bulgaria, and the Bahamas. The company delivers trading tools and professional insights to clients and partners around the world. Role overview The Customer Support Specialist (English) will be based in Sofia, Bulgaria. This position focuses on managing incoming client inquiries, assisting both new and existing clients, and helping to build strong client relationships. The team works to ensure each client receives timely, clear, and helpful support, aiming for a positive experience with every interaction. What you will do Respond to client inquiries and requests in English Support clients throughout their trading journey Provide accurate information and clear guidance Contribute to a positive client experience in every interaction Requirements Fluency in English Previous experience in customer support or a similar field Ability to work effectively in a busy environment Strong communication and relationship-building skills This role is located in Sofia, Bulgaria.
Join our dynamic team at Experian as a Senior IT Service Quality Analyst, where you will play a pivotal role in ensuring the highest quality of IT services. You will analyze, assess, and enhance our IT service delivery processes to ensure compliance with industry standards and best practices. This position offers an exciting opportunity to contribute to our information security initiatives and work collaboratively with cross-functional teams.
Full-time|Remote|Remote — Sofia, Sofia City Province, Bulgaria
Join Mercier Consultancy MD, a dynamic player in the travel sector, as we seek Italian-Speaking Customer Experts to support our international airline client based in Greece. In this role, you will be the primary point of contact for our Italian-speaking passengers, delivering outstanding service and ensuring their travel experiences are seamless and enjoyabl…
ABOUT TIDEAt Tide, we empower small and medium enterprises (SMEs) to streamline their operations and save both time and money. Our offerings include business accounts, comprehensive banking services, and a suite of integrated administrative solutions ranging from invoicing to accounting.Tide is revolutionizing the small business banking landscape with over 1.8 million members across the UK, India, Germany, and France.Utilizing cutting-edge technology, our solutions are tailored specifically for SMEs. With fast onboarding, competitive fees, and innovative features, we are committed to making data-driven decisions that support our mission: helping SMEs reclaim their time and resources so they can focus on their passions.Tide Facts:Available for SMEs in the UK, India, Germany, and FranceMore than 1.8 million members: 800,000 in the UK and 1,000,000 in India, with rapid growthOver $300 million secured in fundingA diverse team of over 2,500 Tideans worldwideHeadquartered in Central London, with a member support and technology center in Sofia, Bulgaria, and additional tech centers across Serbia, Romania, Lithuania, and Hyderabad, as well as offices in Gurugram, New Delhi, Berlin, Paris, and Luxembourg.ABOUT THE TEAM:Our dedicated team focuses on delivering exceptional, member-centric financial solutions through innovative technology and unparalleled service. By joining us, you will play a vital role in helping small businesses access the financial solutions they need while contributing to a high-growth, collaborative environment that prioritizes impact and innovation.ABOUT THE ROLE:As a Customer Success Specialist, your responsibilities will include:Managing incoming communications from our customersEnsuring accurate and timely use of sales technologies, including our CRM, to facilitate effective data collection and reportingProactively reaching out to potential customers exploring financial options on our website and handling inbound inquiriesGuiding customers through our digital journey to successfully secure the funds they requireProviding assistance throughout the sales process by collaborating with lendersConfidently pitching lending products from our panel of lenders that best suit our customers' needsMaintaining up-to-date information on all prospects in SalesforceMonitoring trends and anticipating customer needs
Join Experian as an Associate Data Modeller and become a vital part of our dynamic team in Sofia. In this role, you will be responsible for assisting in the design and implementation of data models that drive our analytics and reporting efforts. You will work closely with cross-functional teams to understand business requirements and translate them into effective data structures.The ideal candidate will have a passion for data and a strong analytical mindset. You will leverage your technical skills to support data-driven decision-making processes and enhance our data management capabilities.
Full-time|On-site|Sofia, Sofia City Province, Bulgaria
Join Alumil, a leader in the research, development, and manufacturing of architectural aluminium systems in Europe, as we seek to fill the role of Customer Consultant Engineer.About UsAt Alumil, we pride ourselves on fostering creativity and innovation. Our mission is to harness the talents of our team, the "Alumilers", to create a more sustainable world. The Greek term "meraki" embodies our ethos – putting personal passion into our work. We value uniqueness, responsibility, and teamwork as we strive for excellence every day.The RoleAs a Customer Consultant Engineer, you will play a vital role in our Sales Division. You will be the first point of contact for clients, addressing inquiries related to our systems and project specifications. Your responsibilities include conducting static studies for selecting the appropriate profiles during project design phases and providing specialized designs. Your strong communication skills will allow you to actively collaborate with the sales team and engage with architects, private clients, and fabricators.Your ImpactYour technical expertise, attention to detail, and sense of responsibility will be key in turning client requests into reality. You will organize requests and deliver top-notch engineering advice, significantly contributing to the success of various projects.QualificationsA degree in Architecture, Civil Engineering, Mechanical Engineering, or a related field.Experience with aluminium systems is preferred.A minimum of 1-3 years in the construction industry.Proficiency in AutoCAD or similar design software.Strong computer skills and excellent command of the English language.Demonstrated organizational skills, reliability, and the ability to maintain confidentiality.What You Will GainComprehensive private life and health insurance.Performance-based benefits.Opportunities for continuous learning and professional development.A collaborative and engaging work environment.A personalized training plan tailored to your needs.Unique role-specific benefits.About AlumilWith over 35 years of experience and a workforce of 3,000 employees, Alumil is at the forefront of the architectural aluminium systems industry. We operate advanced production facilities across 12 locations in Europe. As a family-owned company, we prioritize a culture of inclusivity, treating our employees as family.
ABOUT TIDEAt Tide, we empower small and medium enterprises (SMEs) to optimize their business operations by providing not just business accounts and banking services, but also a robust suite of administrative solutions that streamline invoicing, accounting, and more.We are revolutionizing the small business banking landscape, boasting over 1.8 million members worldwide, including in the UK, India, Germany, and France.Through cutting-edge technology, our offerings are tailored specifically for SMEs. With rapid onboarding, minimal fees, and innovative functionalities, we focus on making data-driven decisions to fulfill our mission: to help SMEs reclaim both time and resources, allowing them to concentrate on their passion.Tide facts:Tide serves SMEs in the UK, India, Germany, and France.We proudly support over 1.8 million members, with 800,000 in the UK and 1,000,000 in India, and our growth is accelerating.We have successfully raised over $300 million in funding.Our team comprises over 2,500 diverse Tideans across the globe!Our headquarters are located in Central London, with a member support and technology center based in Sofia, Bulgaria, and additional technology hubs in Serbia, Romania, Lithuania, and Hyderabad, along with offices in Gurugram, New Delhi, Berlin, Paris, and Luxembourg.ABOUT THE TEAM:The Support team operates around the clock, delivering personalized assistance to our members through our experts. We actively gather feedback to develop user-friendly technology and serve as the representative voice of our members. Support is available via social media, phone, in-app messaging, and email.ABOUT THE ROLE:As the Head of Customer Experience Insights, you will be instrumental in amplifying the voice of our members and steering the content strategy that addresses their needs. This exciting role will allow you to lead a specialized function, bridging the gap between customer feedback and operational execution. You will oversee the entire feedback loop and manage our member-facing content team, ensuring that data-driven insights lead to meaningful product enhancements and operational excellence.Champion the Voice of the Customer: Lead the Voice of the Customer (VoC) strategy by synthesizing feedback from various channels (surveys, support tickets, reviews, interviews) to formulate a comprehensive understanding of customer sentiment and challenges.Drive Content Excellence: Direct the member-facing content team to ensure Help Center articles, FAQs, and macros are precise, appropriately toned, and optimized to enhance self-service and decrease contact volume.Deliver Actionable Insights: Analyze qualitative and quantitative data (NPS, CSAT, CES) to...
Join Yotpo, a trailblazer in fostering trust and loyalty in the eCommerce sector. Our AI-driven Reviews and Loyalty solutions empower brands to transform casual visitors into dedicated customers and advocates. With robust integrations across the eCommerce landscape and the endorsement of over 30,000 global brands, Yotpo crafts seamless omnichannel experiences that boost conversion rates, fortify customer relationships, and propel sustainable growth.As a Customer Success Manager at Yotpo, your mission will be to forge strong partnerships with our premium clientele, ensuring value and a solid return on investment. You will nurture long-lasting professional relationships by delivering exceptional service and leveraging the full capabilities of the Yotpo platform. Be the catalyst for customer satisfaction, guiding clients through their journey and helping them maximize their experience with our services!
As the Associate Case Processing Manager, you will lead a dedicated team in charge of Individual Case Safety Reports (ICSR) management for specific projects, ensuring seamless operations as a Team Leader.You will oversee the fair allocation of tasks within the team for designated projects and supervise the workflow to enhance efficiency.Facilitating effective collaboration with clients in ICSR management will be a key part of your role, ensuring that client expectations are met and exceeded.Key Responsibilities:Support various project team activities on behalf of both the client and the organization.Manage the line responsibilities of assigned ICSR staff, fostering a productive work environment.Develop and monitor project-specific Key Performance Indicators (KPIs) for contracted ICSR activities, optimizing procedures, training, and initiatives to boost team performance.Propose enhancements to operational processes in collaboration with the ICSR Operational Lead.Address and manage ICSR deviations with appropriate support from the ICSR Operational Lead.Review trackers and timesheet data to ensure accuracy and compliance with project standards.Participate actively in ICSR processing and second quality checks of cases, serving as the Subject Matter Expert (SME) for the team and supporting other SMEs.
Full-time|Remote|Remote — Sofia, Sofia City Province, Bulgaria
Join Mercier Consultancy as a Portuguese-Speaking Customer Care Agent and become part of an enthusiastic team dedicated to delivering exceptional services! In this essential position, you will support our Portuguese-speaking clientele, addressing their inquiries with professionalism and efficiency.Your primary function will involve assisting customers with queries regarding our products and services. Your dedication to effective communication and a commitment to excellence will significantly contribute to enhancing client satisfaction and loyalty.Key ResponsibilitiesEngage with Portuguese-speaking clients via phone, email, and chat to resolve their inquiries.Provide assistance with product-related questions and troubleshoot service issues.Maintain detailed and accurate records of customer interactions within our CRM system.Work collaboratively with various teams to ensure prompt resolution of customer concerns.Guide customers on best practices for utilizing our services.Collect and communicate client feedback to enhance service quality.Participate in ongoing training to improve your skills and knowledge.
About 3E 3E is dedicated to building a safer and more sustainable world. With more than 35 years in the field, the company operates across North America, Europe, and Asia. 3E delivers regulatory insights and technology to over 5,000 clients, helping them navigate chemical, product, and supply chain compliance. The team combines domain expertise with AI-driven solutions to support faster, more reliable compliance outcomes. Role Overview The Senior Customer Support Specialist joins the Customer Experience team in Sofia, Bulgaria. This position focuses on complex software and customer challenges, not routine high-volume support. The role involves collaborating with Product, Engineering, and Customer Success teams to address intricate issues, analyze data and system behavior, and drive lasting solutions. Serving as a key connection between customers and internal teams, this specialist takes ownership of issues from investigation through resolution. The work includes troubleshooting, interpreting technical information, and ensuring customers get the most value from 3E’s configurable platform. What You Will Do Handle complex customer inquiries, taking responsibility from analysis through to resolution Work closely with Product, Engineering, and Customer Success teams to resolve issues and improve processes Troubleshoot software and system behavior, interpret data, and implement sustainable solutions Champion customer satisfaction and support workflow improvements, including the use of AI tools Balance multiple tasks and manage high-pressure situations with professionalism and empathy Contribute to a collaborative, knowledge-sharing team environment in Sofia What We Look For Technical curiosity and a willingness to explore system operations Strong communication skills, both written and verbal Ability to manage complex or challenging situations calmly and professionally Adaptability and openness to change Experience collaborating across departments to solve problems Interest in process optimization and learning new tools Team and Growth This role is part of a supportive, close-knit team based in Sofia. The position offers broad exposure to different business areas, making it a strong fit for those interested in developing skills in product development, systems, and process improvement.
Role overview Sutherland seeks an HR & Customer Operations Leader based in Sofia. This role combines responsibility for human resources and customer service operations, aiming to strengthen both client service and workplace culture. The position brings together people management and service delivery, ensuring both employees and customers receive strong support. What you will do Create and implement operational strategies that connect HR and customer service objectives Lead HR projects focused on employee engagement and retention Collaborate with teams throughout the company to enhance customer satisfaction Foster a positive, collaborative work environment Impact This leader helps shape how Sutherland serves its clients and supports its employees. The work centers on building processes that improve satisfaction for both customers and staff, contributing to a healthy and effective organization.
Join Our Team as a Customer Support Specialist!At dxFeed, we are seeking a dedicated Customer Support Specialist who is fluent in English and possesses experience in Support or Quality Assurance within the FinTech sector. Our dynamic team is responsible for maintaining a comprehensive ecosystem of services that delivers a reliable market data stream to retail customers. This end-to-end solution enables users to access market data on a subscription basis through various charting applications.Your Role:Provide exceptional technical support to customers by investigating and resolving issues, and escalating when necessary.Collaborate with developers, analysts, QA, and engineers to enhance your knowledge and expertise in FinTech.Develop, review, and maintain tutorials to assist users in effectively utilizing charting applications.Document common support procedures for future reference.Test data integration into new applications and promptly report any issues identified.What We Offer:Experience within the FinTech industry, enhancing your value as a professional in a competitive job market.Comprehensive education and training opportunities in the field.A chance to grow your technical skills.A supportive and friendly team eager to assist and mentor you.
Full-time|On-site|Sofia, Sofia City Province, Bulgaria
Atlean World is an innovative HR SaaS consultancy focused on fostering multicultural environments as the new norm. We specialize in multilingual markets, ensuring that candidates experience a seamless and enjoyable recruitment journey.Your Next Career Opportunity Awaits! We are thrilled to offer an exceptional onsite work experience in Sofia for the position of Icelandic Customer Relationship Partner. Why This Role is Ideal for Your Growth:Immerse yourself in Sofia’s vibrant multicultural settingRepresent a prestigious global brandAccelerate your career progression with fast-track opportunities Daily Responsibilities:You will receive specialist training for our products/services and:Assist customers with their inquiriesGuide customers in utilizing our products/services effectivelyUphold a high standard of quality in every case you handle
Empowering Wealth Building for AllAt trading212, we are redefining the landscape of trading and investing by delivering innovative products that resonate with our users.Our commitment to excellence and agility is paramount to our continued success.With over 5 million clients and €30 billion in assets under management, we have established a robust reputation in a short span.Your Role as a Customer Experience SpecialistWe are on the lookout for a dedicated customer advocate to join our dynamic team. We prioritize hiring individuals who are knowledgeable, approachable, and eager to provide exceptional service.Your role will be pivotal in delivering outstanding customer support to our growing international clientele. You will collaborate with a high-performing team, allowing for significant career development opportunities.Essential Skills and QualificationsFluency in English (C1 level or higher)Customer-centric mindsetStrong time management and multitasking abilitiesDesire for continuous learning and personal growthFlexibility to adapt to a rapidly evolving environmentPreferred QualificationsExperience in customer service rolesFamiliarity with the stock market and fintech sectorProficiency in an additional languageYour ResponsibilitiesEngage with clients in English and BulgarianHandle incoming inquiries through chat and emailAssist clients in navigating our applicationResolve account-related queriesRelay client feedback to enhance serviceWork on a rotating 24/7 shift scheduleWhat We ProvideIn-depth training to familiarize you with our businessOngoing professional development opportunitiesRecognition of your talents and contributionsCompetitive salary packageComprehensive social benefits
Join our dynamic team at Entain as a Customer Protection Analyst where you will play a crucial role in ensuring customer safety and satisfaction. We are looking for an enthusiastic individual who is fluent in German and has a passion for problem-solving and protecting our customers.In this role, you will monitor customer interactions, analyze data, and implement strategies to enhance customer experience and safety. Your ability to communicate effectively in both German and English will be essential in collaborating with diverse teams.
Full-time|Remote|Remote — Sofia, Sofia City Province, Bulgaria
Join our dynamic team as a Customer Support Team Lead for the Night Shift, overseeing our support operations in Bulgaria during LATAM business hours (17:00 – 01:00 Local Time). This is a unique opportunity for a 'Player-Coach' who will lead by example, managing a talented team while resolving complex technical issues directly. As the senior technical authority on your shift, you'll ensure that our software challenges are met with effective solutions while mentoring support agents to uphold exceptional service levels.This is a full-time night shift role, fully remote.Your Responsibilities Will Include:Operational Leadership: Oversee the ticket queue and workload distribution during the night shift to ensure compliance with SLAs. Act as the primary escalation contact for any technical roadblocks, closely collaborating with Engineering and Product teams.Team Development & Coaching: Engage in regular ticket audits and conduct 'live-coaching' sessions. You will guide agents in navigating complex API and ETL troubleshooting scenarios, fostering their professional growth.Advanced Troubleshooting: Take ownership of resolving intricate customer cases through email and video calls. Dive deep into product usage, operational issues, and technical integrations (APIs) to deliver personalized solutions.Consultative Partnership: Become a trusted solution partner for clients, analyzing usage patterns and advising them on best practices to enhance product adoption.Knowledge Management: Identify recurring challenges during the night shift to improve help documentation and verify the efficiency of AI-powered support tools.What We're Looking For:Proven experience in a 2nd line B2B support role within a SaaS environment.Demonstrated ability to lead and mentor a team while remaining hands-on with complex cases and escalations.A consultative approach coupled with genuine empathy for customers.Exceptional written and verbal communication skills, with an emphasis on building trust and rapport. Proficiency in English is essential.Familiarity with support ticketing systems like Zendesk.Strong prioritization and multitasking skills, enabling effective real-time workload management.Preferred Qualifications:Experience with web technologies and related stacks (API, ETL, SQL), with confidence in troubleshooting technical integrations.Prior exposure to ETL / data analytics platforms.Why You'll Love Working With Us:Flexible working hours and the option to work from home.Participation in our internal shares program (EDPP).Budget allocated for job-related training opportunities.Access to modern and stylish office spaces.Eco-friendly merchandise for all employees.
Are you excited about the opportunity to support a fleet of robots in their operations? If you are: Eager to work in the tech industry without requiring programming expertise; Seeking a stimulating professional environment filled with curious minds; Desiring to excel in a culture that promotes accountability and growth... this role is made for you! Welcome to Ocado, a pioneering technology company located in the vibrant city of Sofia. We aim to revolutionize the global shopping experience. As a leading technology enterprise, we are redefining e-commerce, fulfillment, and logistics within online grocery shopping and beyond. Our Ocado Smart Platform (OSP) is a cutting-edge online shopping system that leverages artificial intelligence, robotics, and automation to meet the unique challenges of online grocery services. What will you do as part of our Operational Services Support Centre of Excellence? At Ocado, we host the world's most sophisticated grocery automation system. Central to our automated Customer Fulfillment Centres is 'The Hive,' where fleets of robots fulfill 50-item orders in just 5 minutes, with robotic arms working collaboratively with the bots to pick and pack orders with unmatched precision. As an Operational Services Support Specialist, your responsibilities will include: • Serving as the primary contact for client operational teams, collaborating closely with Engineering Operations and Technology teams to achieve optimal outcomes and address inquiries. • Leading a team of site support specialists during your shifts, managing work assignments and workforce management (including tickets, mobile robot recoveries, and coordinating recovery windows). • Collaborating with the support specialist team to ensure effective service coverage and meet related targets or service level agreements. • Working on a rotating shift schedule to provide 24/7 monitoring and support for our warehouses. • Performing entirely onsite. • Ensuring timely responses and pickups within the operational framework.
Full-time|Remote|Sofia, Sofia City Province, Bulgaria
Join our dynamic team at Sutherland as a Bilingual Customer Support Specialist! In this remote role, you will utilize your fluency in Turkish and English to provide exceptional service to our valued customers. Your primary responsibilities will include assisting customers with inquiries, resolving issues, and ensuring a positive experience.We are looking for enthusiastic individuals who thrive in a fast-paced environment and are passionate about helping others. If you have excellent communication skills and a keen problem-solving ability, we want to hear from you!
Join our dynamic team as a Service Data Analyst, a thrilling opportunity for a motivated candidate eager to immerse themselves in various facets of the warehousing and logistics sector. This role offers a chance to engage in customer account management while ensuring our data remains accurate and updated. The fast-paced environment demands exceptional attention to detail and quick decision-making.As part of a newly established team, you will play a vital role in migrating multiple finance and logistics back-office functions from a group firm. This role covers an array of disciplines, starting with data management and sorting, and evolving into a variety of interconnected tasks.Main Responsibilities:Data Management:Inputting and managing workflow data across multiple systems.Gathering and processing customer inputs.Report and Table Maintenance:Ensuring that tables are updated based on business requirements.Aligning reports with global reporting standards.Maintaining adherence to business rules and coordinating data across tables to prevent discrepancies.Project Support and Governance:Providing advice, training, and assistance with process implementation, querying, and audits.Developing and refining functional templates and process documentation.Contributing to new projects, migrations, and strategic implementations.Continuous Improvement:Enhancing function effectiveness through the identification of improvement areas and collaboration for problem resolution.Team Performance:Fostering a positive team atmosphere through proactive communication with stakeholders.Collaborating closely with the continuous improvement team and team leaders.Working in a coordinated fashion with team members to meet process objectives.Ensuring daily responsibilities are completed according to the agreed-upon schedule with your supervisor/manager.
Full-time|On-site|Sofia, Sofia City Province, Bulgaria
Eightcap is an online trading provider headquartered in Melbourne, with offices in the UK, Cyprus, Bulgaria, and the Bahamas. The company delivers trading tools and professional insights to clients and partners around the world. Role overview The Customer Support Specialist (English) will be based in Sofia, Bulgaria. This position focuses on managing incoming client inquiries, assisting both new and existing clients, and helping to build strong client relationships. The team works to ensure each client receives timely, clear, and helpful support, aiming for a positive experience with every interaction. What you will do Respond to client inquiries and requests in English Support clients throughout their trading journey Provide accurate information and clear guidance Contribute to a positive client experience in every interaction Requirements Fluency in English Previous experience in customer support or a similar field Ability to work effectively in a busy environment Strong communication and relationship-building skills This role is located in Sofia, Bulgaria.
Join our dynamic team at Experian as a Senior IT Service Quality Analyst, where you will play a pivotal role in ensuring the highest quality of IT services. You will analyze, assess, and enhance our IT service delivery processes to ensure compliance with industry standards and best practices. This position offers an exciting opportunity to contribute to our information security initiatives and work collaboratively with cross-functional teams.
