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Head of Operations (m/w/d) - SaaS at heavenhr in Berlin

heavenhrBerlin, Berlin, Germany
On-site Full-time €80K/yr - €80K/yr

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Experience Level

Experience

Qualifications

Your Responsibilities:Establish and lead a high-performing operations team. Develop and implement scalable processes for sales, customer success, and support. Actively engage in sales activities including customer acquisition and contract negotiations. Formulate and execute an effective marketing strategy for lead generation. Ensure the successful launch and ongoing development of our SaaS solution. Regularly monitor critical KPIs such as revenues, customer satisfaction, churn rate, and CAC. Manage operational budgets and resource allocation effectively. Coordinate and optimize collaboration with product development and IT. Build and maintain strategic partnerships and collaborations. Your Profile:You hold a degree in business administration or a related field, or are a motivated career changer. You possess experience in building or scaling SaaS startups, preferably in the HR/payroll sector. You have a hands-on mentality, ready to actively develop operational structures. You exhibit strong assertiveness, persuasive communication, and resilience.

About the job

Join Us as the Head of Operations at heavenhr!
As a vital member of our team, you will spearhead the growth of our SaaS business in HR software, including integrated payroll solutions. Your mission is to design scalable operational processes, establish efficient structures, and lead the development of our operational team. In this strategic role, you will collaborate across functions to drive product development and ensure we capitalize on our growth potential. Your objective is to position our startup for rapid, reliable, and sustainable scaling.

At heavenhr, we aim to revolutionize personal management and digital transformation with our all-in-one HR-Payroll (SaaS) solution. Our software streamlines everything from vacation management to time tracking, already serving over 1,300 companies in the DACH region. We are supported by seasoned business angels and international investors, including the founders of Auto1 and McMakler, as well as Target Global and Piton Capital.

About heavenhr

heavenhr is dedicated to transforming human resources management through our innovative SaaS solutions. With a user-friendly platform that simplifies payroll and HR processes, we empower businesses to thrive in the digital age.

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