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L2 Production Support Engineer (Java, SQL, Linux) at encora10 | São Paulo

encora10Brazil
On-site Full-time

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Experience Level

Experience

Qualifications

Key Responsibilities:Lead investigations and drive resolutions for support issues, collaborating with senior external clients and internal teams. Act as the escalation point for support issues from the Marquee Helpdesk (L1). Mentor and guide junior team members to ensure effective problem resolution. Develop and enhance the Site Reliability Engineering (SRE) strategy for platform scalability and reliability. Automate manual processes to improve efficiency and minimize risks. Troubleshoot complex technical issues, working across functions as necessary. Collaborate with engineering teams to resolve client issues effectively. Participate in on-call rotations and respond to incidents as required. Continuously seek to improve processes and systems for enhanced reliability. Provide feedback and suggestions for enhancing the Marquee client experience. Create comprehensive documentation and runbooks to support clients and internal teams.

About the job

encora10 is seeking an L2 Production Support Engineer to join the team in São Paulo, Brazil. This role centers on supporting production systems and improving operations through technical solutions.

Role overview

The L2 Production Support Engineer will address support issues using Java, Linux, and SQL. The position involves hands-on troubleshooting and maintaining scalable, reliable systems. Collaboration with technical teams and business stakeholders is a regular part of the job.

What you will do

  • Resolve production support incidents and technical issues
  • Apply Java, Linux, and SQL skills to maintain and enhance system performance
  • Facilitate technical discussions with team members
  • Translate business requirements into actionable technical strategies
  • Contribute to automation efforts and process improvements

Requirements

  • Experience with Java, Linux, and SQL
  • Ability to handle support issues in a production environment
  • Strong communication skills for technical and business discussions

About encora10

encora10 is a dynamic company committed to delivering high-quality technology solutions. We value innovation, collaboration, and excellence in our workforce. Join us in shaping the future of technology in Brazil.

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