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L3 Production Support Engineer (Java, SQL, Linux)

encora10Brazil
On-site Full-time

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Experience Level

Experience

Qualifications

The ideal candidate should possess:Proficient knowledge of Java, SQL, and Linux. Experience in production support and troubleshooting. Strong analytical and problem-solving skills. Ability to work collaboratively in a fast-paced environment. Excellent communication skills in both English and Portuguese.

About the job

encora10 is seeking an experienced L3 Production Support Engineer to handle advanced technical support for production systems. This role centers on troubleshooting complex issues and maintaining system stability using Java, SQL, and Linux.

Role overview

This position involves resolving escalated technical problems, analyzing root causes, and working to keep production environments reliable. The engineer will address incidents that require deep technical knowledge and collaborate with other teams to implement effective solutions.

Key responsibilities

  • Investigate and resolve complex production issues using Java, SQL, and Linux tools
  • Monitor system performance and respond to incidents as they arise
  • Work closely with development and operations teams to ensure ongoing system reliability

Requirements

  • Strong experience with Java, SQL, and Linux in a production support context
  • Ability to troubleshoot and solve technical problems at an advanced level
  • Comfort working in a collaborative, problem-solving environment
  • Based in Brazil

About encora10

At encora10, we are dedicated to delivering innovative solutions and exceptional support to our clients. Our team thrives on collaboration and creativity, and we are committed to fostering a dynamic workplace where every employee can grow and succeed.

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