About the job
This Level 3 Production Support Engineer role at Encora focuses on supporting complex Java-based applications in a hybrid work arrangement. The position requires three days per week onsite in Mexico City and calls for deep technical expertise in Java, SQL, Linux, and related technologies.
Key Details
- Full-time position
- Hybrid: 3 days per week onsite in Mexico City
- Job ID: 19966
- 6+ years of experience required
What You Will Do
This role involves hands-on application support at the L3 level. Responsibilities include troubleshooting production issues, making code changes in live environments, and collaborating closely with development teams to resolve incidents and manage changes.
Requirements
- 7-10 years of application development experience, with readiness for L3 support
- Advanced skills in Java/J2EE (REST API, Servlets, JavaScript/HTML, JSP, JDBC, Struts, Hibernate, Spring)
- Mid to advanced experience with AWS Cloud services (EC2, Lambda, CloudWatch, IAM, S3, RDS, DynamoDB/MongoDB), especially for support
- Familiarity with AI models in a support context
- Advanced knowledge of multi-server environments (Tomcat, JBoss, WebSphere, WebLogic)
- Extensive experience with databases (DB2, Oracle, Sybase, etc.)
- Mid to advanced Unix and scripting skills (Shell, Perl)
- Experience with job scheduler monitoring tools (Autosys, ProcMon, CronTab)
- Proficient with IDEs such as Eclipse and NetBeans
- Mid to advanced knowledge of version control and deployment tools (Git, Jenkins)
- Experience with production monitoring tools (Jira, ServiceNow) and incident, problem, and change management processes
- Ability to make and execute code changes in production (Java, Unix, DB)
- AWS certification preferred
- Bachelor’s degree in Computer Science, Information Technology, or related field
- Minimum 5 years in L3 support or similar roles
- Strong troubleshooting skills in system and application logs
- Solid understanding of distributed systems support
- Excellent communication skills for technical and functional collaboration
Preferred Skills
- Experience with cloud platforms, especially AWS
- Familiarity with CI/CD pipelines and DevOps practices
Encora brings together over 9,000 technology professionals across 47+ offices worldwide, supporting digital transformation and modernization for leading enterprises and digital-native companies.
