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Level 2 Production Support Engineer (Java, SQL, Linux)

Hybrid Full-time

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Experience Level

Mid to Senior

Qualifications

Qualifications Required: Bachelor’s degree in Information Technology, Computer Information Systems, Computer Science, or a related field. 3 to 5 years of proven experience in SDLC/DevOps and working with LINUX systems. Proficient in Linux scripting and development, particularly in JAVA and Python. Familiar with job scheduling systems like Autosys/CRON, as well as technologies such as Apache, Tomcat, and various RDBMS. Solid understanding of SDLC processes and tools like CVS, SVN, GIT, Maven, GITLAB, Docker, and Jenkins.

About the job

Level 2 Production Support Engineer (Java, SQL, Linux) at Encora Inc. is a hybrid role based in Mexico City. This full-time position requires at least 6 years of experience and on-site presence three days per week.

Role overview

This engineer acts as the escalation point for complex production issues, working closely with senior clients, internal teams, and engineering departments. The role focuses on troubleshooting, process automation, and enhancing platform reliability and performance. Participation in on-call rotations and incident response is required.

What you will do

  • Investigate and resolve technical issues escalated from the Marquee Helpdesk (L1).
  • Mentor junior team members to support effective issue resolution.
  • Contribute to the Site Reliability Engineering (SRE) strategy, optimizing for scalability and reliability.
  • Automate manual processes to boost operational efficiency and reduce risk.
  • Collaborate with cross-functional teams to address client concerns and technical challenges.
  • Continuously improve processes and systems to enhance reliability.
  • Suggest roadmap enhancements to improve the Marquee client experience.
  • Create and maintain documentation, runbooks, and code snippets for clients and engineering teams.

Requirements

  • 6+ years of relevant experience.
  • Bachelor’s degree in Information Technology, Computer Information Systems, Computer Science, or a related field.
  • 3 to 5 years working with SDLC/DevOps on Linux platforms.
  • Strong proficiency in Java or another object-oriented programming language, Linux, and SQL (at least one required).
  • Experience with Linux scripting/development (Java, Python).
  • Knowledge of Autosys/job scheduling (CRON, NIS), Apache, Tomcat, RDBMS (DB/MS-SQL/Oracle/Sybase), and cloud environments.
  • Familiarity with SDLC methodologies, CVS, SVN, GIT, Maven, GITLAB, Docker, and Jenkins.

Key skills and attributes

  • Ability to code in Java and/or Python, debug API calls, and develop scripts for client needs.
  • Basic understanding of UI and API integration.
  • Strong presentation and communication skills, with empathy for clients and stakeholders.
  • Proactive in addressing support issues and building automation for recurring problems.

Job ID: 19964

Work mode: Hybrid (3 days per week in the Mexico City office)

About Encora Inc.

Encora Inc. is a leading technology services firm that specializes in delivering high-quality software solutions and innovative engineering services to clients worldwide. We are dedicated to fostering a collaborative environment that nurtures growth, creativity, and excellence among our teams.

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